Lucca Rossi
Poor Phils
Oak Park
1
Certification
9
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Bartender & Server
1 Year 5 Months- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Managed multi-tasking in fast-paced environment while ensuring timely order delivery and accuracy.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
Store Manager
2 Years 9 Months- Developing store strategies to raise customers' pool, expand store traffic and optimize profitability through data-driven pricing strategies
- Implement store policies and procedures to ensure high levels of customer satisfaction
- Manage and oversee all cash handling, including daily cash sales and bank deposits of $600+
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
- Complete administrative duties including managing store budgets and updating all financial records/invoices
- Record and monitor inventory and place all orders, up to 15 a week.
Barista
1 Year 1 Month- Perform all pre-shift, post-shift duties and side-work.
- Providing assistance by responding to customer questions effectively and efficiently while engaging with customers during hectic periods to promote a fun, positive environment.
- Serves as an advocate of selling techniques to the customer by establishing customer relationships and assisting in the buying decision-making process.
- Demonstrates great teamwork by cooperating with and assisting co-workers.
- Operated espresso machines and commercial coffee brewers to create beverages.
Assistant
3 Years 10 Months- Updated photographer's websites and 3 social media accounts
- Anticipate the needs of the photographer and in-house clients
- Focus on all details to maintain the standards of the client
- Exercised artistic sensitivity and skill to plan the composition, lighting, background and color values of each photo.
- Photographed high-quality images for various print and digital projects.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Education
High school or equivalent
Skills
Sales Strategies
Business Growth Initiatives
Maximizing profitability
Customer Service
Team building and leadership
Store operations oversight
Certification
Food Handler Certification
Manager Food Handlers Certification
Driver's License
Timeline
Bartender & Server
Poor Phils
03.2025 - CurrentRead More
Store Manager
Kribi Coffee
02.2022 - 11.2024Read More
Barista
Starbucks
08.2020 - 09.2021Read More
Assistant
Bottle Rocket Gallery
05.2017 - 03.2021Read More
Oak Park and River Forest High School
High school or equivalent
Read More