Summary
Overview
Work History
Education
Skills
Timeline
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Jordyn Buhrmaster

Jordyn Buhrmaster

Normal

Summary

Adaptable professional with proven leadership at Pizza Payaa, excelling in operations management and customer relations. Recognized for logistics expertise and adept conflict resolution, I enhance team performance and drive sales growth. Proficient in data analysis and committed to fostering a positive environment, I adapt swiftly to challenges while ensuring organizational efficiency.

Overview

4
4
years of professional experience

Work History

Shift Lead / Server / Bartender / Host

Pizza Payaa
Normal
06.2023 - Current
  • Promoted to Shift Lead, overseeing operations, delegating tasks, and training staff.
  • Recognized as a subject matter expert (SME) in logistics, sales, and daily operations.
  • Used strong awareness of nonverbal communication to anticipate guest needs and increase customer satisfaction.
  • Supported management with scheduling, workflow improvements, and team communication.
  • Handled guest relations and resolved conflicts professionally to maintain a positive environment.
  • Conducted cold calls to local businesses and organizations to promote catering and attract new customers.
  • Adapted quickly to changing priorities in a fast-paced environment.

Sales Associate

Carters Inc.
Bloomington
04.2023 - 08.2023
  • Delivered excellent customer service and contributed to achieving sales goals.
  • Maintained organized store layout and supported operational procedures.

Administrative Coordinator

Nutrien Ag Solutions
Paxton
05.2022 - 08.2022
  • Managed office operations, processed orders, and maintained accurate records.
  • Used Microsoft Excel to track inventory and compile reports for management.
  • Improved interdepartmental communication to enhance workflow efficiency.

Education

B.A. - Interpersonal Communication

Illinois State University
Normal, IL
05-2026

Skills

  • Leadership & Operations Management
  • Logistics & Sales Expertise (SME)
  • Nonverbal Communication & Customer Psychology
  • Conflict Resolution & De-escalation
  • Data Analysis (SPSS, Excel)
  • Adaptability & Fast Learning
  • Staff Training & Communication
  • Customer Relationship Management
  • Workflow & Time Management
  • Organizational Efficiency & Scheduling
  • Interpersonal communication
  • Customer service
  • Team leadership
  • Process improvement
  • Data analysis
  • Project management
  • Conflict resolution
  • Resource allocation
  • Sales strategies
  • Scheduling coordination
  • Sales proficiency
  • Knowledge sharing
  • Staff development
  • Shift leadership

Timeline

Shift Lead / Server / Bartender / Host

Pizza Payaa
06.2023 - Current

Sales Associate

Carters Inc.
04.2023 - 08.2023

Administrative Coordinator

Nutrien Ag Solutions
05.2022 - 08.2022

B.A. - Interpersonal Communication

Illinois State University
Jordyn Buhrmaster