A’khia Griffith-Cammon
Chicago
Summary
Dynamic customer service professional with extensive experience at Home Depot, excelling in conflict resolution and cash handling. Proven track record of enhancing customer satisfaction through effective problem-solving and product knowledge. Skilled in promoting sales and fostering team collaboration, consistently delivering exceptional service in high-pressure environments.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Customer Service Cashier
Home Depot
Roswell
04.2023 - 12.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Cashier
Walmart
Spencer
02.2024 - 10.2024
- Mobile order
- Stock
- Cashier
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Centennial High School
Roswell, GA07-2023
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Cash handling
- Time management
- Team collaboration
- Problem solving
- Stress management
- Sales promotion
Timeline
Cashier
Walmart
02.2024 - 10.2024
Customer Service Representative/Customer Service Cashier
Home Depot
04.2023 - 12.2024
High School Diploma -
Centennial High School