Lissette Sanchez
Chicago
Summary
Dynamic Special Education Classroom Assistant with a proven track record at Chicago Public Schools, skilled in inclusion strategies and data collection. Enhanced student engagement through tailored IEP implementation and positive reinforcement, resulting in significant academic gains. Committed to fostering an inclusive environment while providing emotional support and effective social skills training.
Overview
21
21
years of professional experience
Work History
Special Education Classroom Assistant
Chicago Public Schools, Henry H. Nash Elementary School
09.2008 - Current
- Supported instructional activities by preparing materials and resources for students with diverse needs.
- Assisted in implementing individualized education plans (IEPs) to ensure tailored learning experiences.
- Monitored student progress and behavior, providing feedback to teachers for improved strategies.
- Collaborated with educators to create an inclusive classroom environment that fosters participation.
- Engaged students in hands-on activities to enhance understanding of lesson objectives.
- Utilized assistive technology tools to support learning and communication for students with disabilities.
- Participated in training sessions to improve skills in special education practices and techniques.
- Maintained accurate records of student performance and behavioral observations for reporting purposes.
- Provided one-on-one support for students requiring additional assistance in academic or social-emotional areas.
- Facilitated small group instruction targeting specific skill deficits, resulting in significant gains in targeted areas.
- Coordinated with general education teachers to ensure appropriate accommodations were provided for all students during classroom activities.
Customer Service Representative
Best Buy
06.2010 - 06.2020
- Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Maintained knowledge of current promotions and product details to provide accurate information.
- Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated customers on technology products, fostering confidence in device usage and features.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback from supervisors to improve service delivery and operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assitant Manager
Blockbuster Video
01.2004 - 06.2008
- Assisted in executing daily operational tasks to ensure smooth workflow and efficiency.
- Collaborated with team members to support project goals and enhance communication.
- Learned company policies and procedures to provide effective customer service.
- Supported inventory management by organizing supplies and maintaining accurate records.
- Adapted quickly to changing priorities while maintaining focus on core responsibilities.
- Assisted in resolving customer inquiries, ensuring satisfaction through effective problem-solving techniques.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
General Education
Wilbur Wright College
Chicago, ILSkills
- Inclusion strategies
- Classroom organization
- Positive reinforcement
- Emotional support
- Social skills training
- Data collection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Best Buy
06.2010 - 06.2020
Special Education Classroom Assistant
Chicago Public Schools, Henry H. Nash Elementary School
09.2008 - Current
Assitant Manager
Blockbuster Video
01.2004 - 06.2008
General Education
Wilbur Wright College
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