Sheena Fisher
Chicago,IL
Summary
Dynamic customer service professional with 19 years of experience delivering exceptional support at Costco, complemented by a strong track record in relationship-building as a realtor, property manager, and Special Education Classroom Assistant (SECA) within Chicago Public Schools. Renowned for fostering patience, empathy, and effective de-escalation techniques while creating safe and welcoming environments for diverse individuals. Committed to providing legendary hospitality, prioritizing safety, and bringing positive energy to the Flight Attendant role at Southwest Airlines. Passionate about enhancing the travel experience for every passenger through outstanding service and support.
Overview
20
20
years of professional experience
Work History
Special Education Classroom Assistant
Chicago Public Schools
01.2023 - Current
- Provide one-on-one support to students with diverse disabilities
- Assisting with behavior management, and de-escalating challenging situations
- Developed strong relationships with students by demonstrating empathy, understanding, and genuine care for their wellbeing.
Property Manager-Owner
Fisher Property Management
01.2020 - Current
- Handles tenant needs promptly for safety and comfort
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Collected and maintained careful records of rental payments and payment dates.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Managed multiple properties with over 50 tenants simultaneously , coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Realtor-Broker
Real People Realty
01.2019 - Current
- Build client trust by explaining details, listening, and resolving challenges calmly
- Efficiently handling multiple listings, client transactions, and administrative task
- Mediating issues for positive outcomes under stress
- Performed home evaluations and developed competitive market analysis for individual homes.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
Marketing-Customer Service Specialist
Costco Wholesale
01.2006 - 01.2025
- Delivered friendly, high-volume service assisting approximately 60 members on busy shifts, with positivity
- Implemented innovative strategies, to identify member needs
- Used empathy for member issues to maintain calm and safe spaces
Education
Associate of Arts with Honors - Communication & Rhetoric, Humanities Foundations, Interdisciplinary Studies
Malcom X College
Chicago, IL01.2025
Real Estate License - undefined
Truman College
Chicago, IL01.2019
Skills
- Inclusion strategies
- Emotional support
- Nonverbal communication
- Relationship building skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Team development
- De-escalation techniques
- Building rapport
Timeline
Special Education Classroom Assistant
Chicago Public Schools
01.2023 - Current
Property Manager-Owner
Fisher Property Management
01.2020 - Current
Realtor-Broker
Real People Realty
01.2019 - Current
Marketing-Customer Service Specialist
Costco Wholesale
01.2006 - 01.2025
Real Estate License - undefined
Truman College
Associate of Arts with Honors - Communication & Rhetoric, Humanities Foundations, Interdisciplinary Studies
Malcom X College