Latoya Grant
Joliet
Summary
Detail-oriented supervisor with expertise in workflow management and process optimization. Proven track record of enhancing efficiency through strategic task coordination, and innovative process improvements. Recognized for strong leadership capabilities and adeptness in high-pressure environments, consistently delivering results that boost productivity and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
Joliet
08.2020 - Current
- Enhanced team productivity by conducting regular training sessions on industry best practices
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems
- Provide feedback to associates both negative and positive
- Performed research to collect and record industry data
- Built and maintained 100 percent excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Evaluated emerging technologies for potential implementation into existing processes, driving further gains in efficiency and cost savings
Education
Certificate - Business Administration
Colorado State University
Fort Collins, CO04.2024
Skills
- Process Documentation
- Detail-oriented
- Clear communication
- Employee communications
- Customer service
- Business Administration
- Process flows
- Stakeholder Communication
- Management Support
- Performance monitoring
- Data entry
- Assignment delegation
Timeline
Process Assistant
Amazon
08.2020 - Current
Certificate - Business Administration
Colorado State University