Kelsey Rebeccia

Floor Management & Staffing: Directing daily operations, conducting stand-up team meetings, and assigning Tier 1 associates to specific roles (e.g., picking, packing, stowing, or problem-solving).

Workflow & Metric Tracking: Monitoring hourly production goals, evaluating associate work performance, and communicating key metrics to Operations and Area Managers.

Problem Solving: Troubleshooting system or operational issues in real-time, such as clearing jams, rerouting totes, and assisting associates with difficult tasks.

Safety & Compliance: Enforcing safety standard operating procedures (SOPs), identifying workplace hazards, and ensuring team members have the necessary equipment.

Management Support: Acting as direct coverage for Area Managers when they are on vacation or leave, helping implement Operational Excellence initiatives. Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement

Measure and monitor workflows, track onsite performance, and provide important shift information to front-line management to ensure operational excellence across shifts

Ensure successful area performance, through tracking, reporting and feedback of associate performance

Identify and address safety hazards within the work area, and participate in safety initiatives

Coach associates on ways to work safely at all times

Assist the floor as an associate resource, training associates and verifying SOP compliance

• Facilitated onboarding sessions for new hires, enhancing understanding of Amazon's learning culture.
• Developed and implemented training materials to support employee development and engagement initiatives.
• Collaborated with cross-functional teams to refine processes and improve training efficiency across departments.
• Assisted in evaluating training effectiveness, adjusting programs based on employee feedback and performance metrics.
• Mentored peers in utilizing digital tools for effective knowledge sharing and resource management.
• Acted as a liaison between employees and management to address learning needs and promote professional growth opportunities.
• Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
• Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
• Promoted a positive learning environment by establishing clear expectations and fostering strong communication with new hires and associates.
• Boosted employee performance and confidence by providing regular constructive feedback and coaching.
• Facilitated mentorship programs, pairing seasoned professionals with newcomers for enhanced learning opportunities.
• Maintained clean, organized and professional work environment.

• Analyzed operational workflows to identify inefficiencies and implement process improvements.
• Receiving & Unloading: Offloading delivery trucks and moving inventory into the facility using manual equipment like carts, dollies, and hand trucks.
• Sorting & Scanning: Using handheld devices and smartphones to scan barcodes, view digital prompts, and organize packages into specific delivery zones.
• Stowing: Placing scanned items into designated "totes" or bags, maintaining an organized system for the final picking process.
• Pick & Stage: The final step where you retrieve specific delivery bags (totes) or oversized boxes (OVs) and stage them in rows to be loaded into delivery vans.
• Pallet Management: Building, wrapping, and transporting pallets to maintain an efficient workflow across the warehouse floor. [1, 2, 3, 4, 5, 6, 7]