Kionna Turks

• Issued instructions to locomotive engineers concerning speed, routing, switching, and other factors affecting operations.
• Arranged for repairs to restore service and schedules.
• Kept detailed and updated records of calls in physical and electronic databases.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
• Documented services performed, operations information, and dispatch details in system.
• Tracked changes in computer system to keep records current and accurate.
• Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
• Utilized various software systems to facilitate movement, planning and scheduling.
• Advised personnel about accidents, weather conditions or other hazards.

I have advanced to different positions with Chicago Transit Authority since being employed with the company. I have worked as the following within my 8 year time frame: Customer Service Assistant, Flag Worker, Rapid Transit Operator, Tower Worker, and currently a Rail Controller.

• Explained security protocols to employees and guests to promote readiness for emergency situations.
• Adhered to daily patrol schedules to support consistent security presence throughout property.
• Assisted law enforcement officers when necessary by providing additional security coverage at crime scenes or other dangerous locations.
• Provided friendly and professional assistance to employees, visitors and customers.
• Enforced rules and regulations governing access control of visitors, staff, and tenants.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Issued visitor passes upon request from authorized personnel according to established protocols.
• Adhered strictly to all safety procedures and guidelines set forth by company management.

• Coordinated with other supervisors, combining group efforts to achieve goals.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
• Trained, mentored and motivated employees to maximize team productivity.
• Prepared reports on operational performance metrics and presented them to management team.
• Conducted regular performance evaluations, providing feedback and development opportunities to staff.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Implemented new operational procedures, resulting in an increase in process efficiency.
• Maintained accurate records of employee attendance and performance reviews.