Jahnice Rodriguez
Chicago
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Rail Operation Management
Chicago Transit Authority
01.2022 - Current
- Directs and manages communication for Controllers, Coordinators, and field staff during service disruptions
- Interacts with public utility and city services as needed
- Provides customer communication during major service delays
- Synthesizes complex information for senior executive staff
- Coordinates daily activities of Control Center operations
- Responds to performance deviations and determines corrective actions
- Interfaces with various departments and agencies during special and emergency services
- Hires, trains, develops, and evaluates staff
Production Supervisor
Ford Motor Company
01.2017 - 01.2022
- Supervised responsibilities including interviewing, hiring, training, and appraising employees
- Promoted customer satisfaction through training and leadership
- Maintained customer feedback system and addressed complaints promptly
- Established and implemented action plans for customer service improvements
- Managed shop cleanliness and equipment maintenance
- Conducted safety training and ensured compliance with OSHA requirements
- Developed long-term plans for service department upgrades
Education
License - Real Estate Sales
The Chicago School of Real Estate
Chicago, IL05-2017
Skills
- Effective Collaboration
- Client Support
- Proficient Conflict Negotiation
- Strategic Decision Making
- Compliance Management
- Goal-Achievement Focus
- Employee Engagement
- Labor Relations Management
- Knowledge of Employment Regulations
- Human Resource Systems Management
- Operational Management
- Policy Development
- Proficient in Interpersonal Communication
- Employee Performance Optimization
- Operational Planning
- Strategic Issue Resolution
- Adaptable Resource Management
- Employee Talent Development
Timeline
Rail Operation Management
Chicago Transit Authority
01.2022 - Current
Production Supervisor
Ford Motor Company
01.2017 - 01.2022
License - Real Estate Sales
The Chicago School of Real Estate
Similar Profiles
Laura DelacruzLaura Delacruz
Bus Operator at Chicago Transit Authority, CTABus Operator at Chicago Transit Authority, CTA
Latoya TrotterLatoya Trotter
Janitor at Chicago Transit Authority, CTAJanitor at Chicago Transit Authority, CTA
Keith SeatonKeith Seaton
Bus Operator at Chicago Transit Authority, CTABus Operator at Chicago Transit Authority, CTA
Natasha GrayNatasha Gray
Rapid Transit Operator at Chicago Transit Authority, CTARapid Transit Operator at Chicago Transit Authority, CTA
Jacob StillmanJacob Stillman
Customer Growth Consultant at ToastCustomer Growth Consultant at Toast