Kijai Banks
Chicago
Summary
Dynamic IT Support Specialist with a proven track record at Chicago Public Schools, excelling in help desk support and network troubleshooting. Adept at managing Active Directory and enhancing user training, I consistently improved operational efficiency and user satisfaction through effective communication and technical documentation. Committed to delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
The Frances Xavier Warde Schools
Chicago
08.2023 - Current
- Delivered Tier 1 help desk support for over 300 students, faculty, and staff across three campuses.
- Resolved technical issues related to Windows laptops, iPads, Office 365, Google Apps, and proprietary applications using Freshservice ITSM.
- Maintained enterprise systems including Active Directory, Microsoft Intune, and Jamf for secure user management.
- Managed A/V setups, wireless screen mirroring, networked projectors, and digital signage systems for classroom and event spaces.
- Collaborated with Technical Support Coordinator to troubleshoot and escalate network connectivity and VoIP issues.
- Conducted application support and user training workshops to enhance digital fluency among non-technical staff.
- Created documentation for troubleshooting procedures and inventory management to improve long-term support efficiency.
- Demonstrated problem-solving skills in a fast-paced environment while consistently meeting SLA targets.
Technology Coordinator
Chicago Public Schools CPS
Chicago
07.2022 - 07.2023
- Streamlined technology operations for 1,500 users, handling installation and technical support tasks.
Coordinated LAN integration with CPS WAN to improve network accessibility. - Managed diverse servers, such as web and video, to support educational activities. Installed network software, ensuring up-to-date functionality across systems.
- Supervised management of 1,500 Google devices and 200 Apple devices through loaner program.
Conducted on-site repairs and reimaging of student devices to enhance user experience.
Information Technology Support Specialist
Chicago Public Schools CPS
Chicago
01.2022 - 07.2022
- Troubleshot equipment, including printers, computers, and peripherals.
- Maintained network and LAN infrastructure to ensure optimal performance.
- Installed and updated network software to enhance system functionality.
- Created user accounts and assigned access rights based on needs.
- Established storage management protocols and monitored compliance.
IT Unified Communications Intern
Wintrust Financial Corp
Rosemont
05.2019 - 08.2019
- Updated and maintained computer systems by entering critical information efficiently.
- Prepared for migration to new telecommunications provider to ensure seamless transition.
- Compiled comprehensive reports and spreadsheets on telecommunications orders for analysis.
- Configured Microsoft Active Directory, DNS, and Terminal Services for optimal performance.
- Assisted with help desk and call center tickets to resolve user issues promptly.
Education
Bachelor of Science - Computer Engineering
Virginia State University
Petersburg, VA05-2021
Skills
- Help desk support and ticket management
- Network troubleshooting and diagnostics
- Active Directory administration
- Device management and integration
- User training and guidance
- Application support and technical documentation
- Team collaboration and communication
- Remote support and incident tracking
- Microsoft Office proficiency
Affiliations
- Member of Alpha Kappa Alpha Sorority, Incorporated
- Member of National Society of Engineers, Chicago Professionals Chapter
- Member of Virginia State University Alumni Association
- Member of Kappa Mu Epsilon Mathematics Honors Society
Timeline
IT Support Specialist
The Frances Xavier Warde Schools
08.2023 - Current
Technology Coordinator
Chicago Public Schools CPS
07.2022 - 07.2023
Information Technology Support Specialist
Chicago Public Schools CPS
01.2022 - 07.2022
IT Unified Communications Intern
Wintrust Financial Corp
05.2019 - 08.2019
Bachelor of Science - Computer Engineering
Virginia State University
Similar Profiles
APRIL A GREERAPRIL A GREER
Small Group Math Teacher, Grades 4-6, 8 at Frances Xavier Warde School – HNC CampusSmall Group Math Teacher, Grades 4-6, 8 at Frances Xavier Warde School – HNC Campus
Mary PerrottiMary Perrotti
Director of Advancement at The Frances Xavier Warde School (FXW)Director of Advancement at The Frances Xavier Warde School (FXW)
Lori SchneiderLori Schneider
Executive Assistant at National Shrine Of St. Frances Xavier CabriniExecutive Assistant at National Shrine Of St. Frances Xavier Cabrini
Jacob StillmanJacob Stillman
Customer Growth Consultant at ToastCustomer Growth Consultant at Toast
Sugey MoranSugey Moran
Community Manager at Habitat CompanyCommunity Manager at Habitat Company