Kenneth Chapman
Blue Island
Summary
Dynamic Lead Food Service Worker with expertise in food safety, team management, and customer service. Proven ability to oversee operations and enhance workflow efficiency.
Overview
21
21
years of professional experience
Work History
Lead Food Service Worker
Organic Life
Chicago
08.2018 - Current
- Supervised daily food service operations in a high-volume environment.
- Trained and mentored new staff on food safety and hygiene practices.
- Coordinated meal preparation and service schedules for optimal efficiency.
- Assisted in menu planning to align with seasonal organic offerings.
- Monitored compliance with health regulations and safety standards.
- Collaborated with kitchen staff to enhance workflow and food presentation.
- Resolved customer complaints promptly and professionally.
- Created detailed records of all transactions such as employee time sheets or purchase orders.
Shift Lead Manager
Foot Locker
Chicago
07.2010 - 08.2018
- Supervised daily store operations and managed team schedules effectively.
- Trained new staff on customer service standards and product knowledge.
- Ensured compliance with company policies and procedures during shifts.
- Assisted in inventory management and merchandise replenishment processes.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Coordinated visual merchandising efforts to maintain store presentation standards.
Mentor, At-Risk Youth
After School Matters Inc.
Chicago
01.2005 - 07.2010
- Guided at-risk youth in personal development and life skills.
- Developed engaging curriculum to promote social and emotional learning.
- Facilitated workshops on conflict resolution and teamwork.
- Provided one-on-one mentoring to support individual goals.
- Collaborated with community organizations for resource sharing.
- Organized group activities to foster cooperation and trust-building.
- Led discussions on career exploration and education pathways.
Education
High School Diploma -
Dr. Martin Luther King Preparatory High School
Chicago, IL07-1989
Skills
- Food safety
- Team management
- Menu planning
- Inventory control
- Compliance monitoring
- Customer service
- Staff training
Timeline
Lead Food Service Worker
Organic Life
08.2018 - Current
Shift Lead Manager
Foot Locker
07.2010 - 08.2018
Mentor, At-Risk Youth
After School Matters Inc.
01.2005 - 07.2010
High School Diploma -
Dr. Martin Luther King Preparatory High School