KELLYE GAYTEN
Oak Lawn
Overview
30
30
years of professional experience
Work History
LOCKBOX MANAGEMENT
SPS North America
Chicago, IL
10.2022 - Current
- Processing payments via opening, sorting ans scanning incoming mail for various businesses and personal accounts. Processing information correctly, while maintaining confidentiality. Operating capture imaging equipment. Logging cash and credit card payments. Assisting in training new employees. Adhering to procedures and policies.
CUSTOMER SERVICE EXPERIENCE
Hertz Car Rental
08.2022 - 10.2022
- Greeting customer. Processing or completing customer’s reservations. Processing payments. Checking in rentals upon return. Making sure that the customer is in the correct vehicle and that they have the coverage that they request before exiting the facility.
BUS OPERATOR
Chicago Transit Authority
05.2016 - 06.2022
- Operating a bus over an established route. Adhering to predetermined schedule in a safe, efficient and courteous manner. Transporting customers. Monitoring fare box. Reporting to control center in regards to any incident/accidents.
DRIVER
SCR Transportation
07.2015 - 05.2016
- Providing door to door transportation services to clients. Assisting clients in wheelchairs into and out of the service vehicle.
SEASONAL DRIVER HELPER
United Parcel Services
11.2014 - 12.2014
- Assisting the driver with deliveries and pick-ups to businesses and residence. Scanning parcels and obtaining signatures.
PATIENT ACCESS REPRESENTATIVE
Advocate Trinity Hospital
02.2012 - 07.2013
- Greeting people entering the ER. Registering and updating patient information. Collect insurance information and ER co-payments. Process direct admission patients in the system. Provided coverage and team support in a high volume fluctuation production environment.
CUSTOMER SERVICE PROFESSIONAL
JPMorgan Chase
05.1996 - 06.2010
- Create, update or deleted authorized users on company profile accounts. Accurately keyed alpha, alphanumeric and numeric information as indicated per customer’s requests. Processed a minimum of 50 daily requests according to specifications and access. Ensured the timely an accurate processing of assigned work with an error ration of less than 5%. Providing coverage and team support in a high fluctuating production environment. Logging workload and distributing daily assignments to a team of seven processors to determine individual productivity goals as workflow coordinator. Processed, added, modified and deleted accounts on multiple systems. Including ID and password set-ups and resets. Monitoring daily wire transmissions ensuring timely and quality processing; resolved errors to minimize customer impact. Verified processed checks and wired funds to ensure the quality and accuracy of customer request. Cross trained to preform back up duties of various roles among the team members. Wrote and assist with job procedures within the team.
Education
ASSOCIATE DEGREE - Business Administration
Robert Morris College
05.1995
Skills
- Typing 40 mph
- 10 key operation
- Micro soft word
- Windows
- Copy & faxes
- Lockbox management
- Change management techniques
- IT performance management
- Control system management
Timeline
LOCKBOX MANAGEMENT
SPS North America
10.2022 - Current
CUSTOMER SERVICE EXPERIENCE
Hertz Car Rental
08.2022 - 10.2022
BUS OPERATOR
Chicago Transit Authority
05.2016 - 06.2022
DRIVER
SCR Transportation
07.2015 - 05.2016
SEASONAL DRIVER HELPER
United Parcel Services
11.2014 - 12.2014
PATIENT ACCESS REPRESENTATIVE
Advocate Trinity Hospital
02.2012 - 07.2013
CUSTOMER SERVICE PROFESSIONAL
JPMorgan Chase
05.1996 - 06.2010
ASSOCIATE DEGREE - Business Administration
Robert Morris College