Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karissa Sheets

Sales Associate
Metamora,IL

Summary

Goal-oriented professional experienced in welcoming high volumes of customers and providing personalized merchandise recommendations. Skilled in creating eye-catching displays to drive sales, efficiently handling cash register transactions, and maintaining accurate inventory records.

Overview

10
10
years of professional experience

Work History

Barista

MadMac's Coffee
Germantown Hills, Illinois
07.2022 - 01.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Bar Cashier

Slow Hand BBQ
Peoria Heights, Illinois
05.2024 - 08.2024
  • Maintained a clean and well-organized workspace to facilitate smooth bar operations.
  • Took orders and closed guest checks by submitting information into POS system.
  • Mixed alcoholic and non-alcoholic drinks following standard recipes and procedures.
  • Created a welcoming dining atmosphere that encouraged repeat visits and customer loyalty.

Commercial Cleaner

Personal Touch Service Solutions
East Peoria, Illinois
07.2021 - 12.2021
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.

Server

Texas Roadhouse
East Peoria, Illinois
12.2020 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales Associate

Walmart
Washington, IL
03.2018 - 12.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Host

Logan's Roadhouse
East Peoria, Illinois
05.2015 - 03.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.

Education

High School Diploma -

Matamora Township High School
Metamora, IL
06.2016

Skills

Customer service

Patience and tolerance

Specialized in deep cleaning

Listening skills

Accurate cash management

Inventory control

Effective multitasking

Changing oil

Brake systems

Changing tires

Replacing parts

Preventive Maintenance

Exhaust systems

Troubleshooting

Gasket and seal replacements

Filter replacements

Fluid level testing

Accomplishments

Personal Automotive Work — Self-Taught / Independent

  • Maintained and repaired personal and family vehicles for several years, including transmission flushes, exhaust and water pump replacements, brake lines and total drum repairs.
  • Familiar with automotive tools, parts, and basic maintenance and repair procedures.

Timeline

Bar Cashier

Slow Hand BBQ
05.2024 - 08.2024

Barista

MadMac's Coffee
07.2022 - 01.2025

Commercial Cleaner

Personal Touch Service Solutions
07.2021 - 12.2021

Server

Texas Roadhouse
12.2020 - 06.2021

Sales Associate

Walmart
03.2018 - 12.2020

Host

Logan's Roadhouse
05.2015 - 03.2018

High School Diploma -

Matamora Township High School

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Karissa SheetsSales Associate