Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sarah Owen

Wheaton

Summary

Extensive experience in the coffee industry spanning over six years, with a focus on leadership for more than five years. Exceptional customer service and technical bar skills contribute to team success. Proven ability to lead and motivate staff to achieve business objectives. Dedicated to enhancing customer experiences and driving performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager (GM)

Smoky Hollow Coffee/Blue Butterfly Coffee
08.2022 - Current
  • Managed staffing and scheduling across four locations
  • Trained new hires on how to make drinks and daily duties in line with company policy
  • Managed inventory across four locations

Store Manager

Two Guns Espresso
01.2022 - Current
  • At Two Guns, I have gained a deeper understanding of coffee and the process behind it. I have made schedules in line with our labor budget, maintained inventory levels with weekly ordering, tracked our cost of goods, took monthly inventory and trained new baristas.

Shift Supervisor

Starbucks
11.2020 - 12.2021
  • As a shift supervisor I would look over our daily coverage report and deploy baristas in order to have aces in their places to ensure a smooth shift. I delegated breaks in a fair and timely manner and kept good relations between me and my team. I would accurately count and pull food to keep up with customer demand and keep inventory accurate. Twice a week I would do the food count, and every night I would take inventory of all of our dairy and nondairy milk. I would make sure every customer that came in felt welcome to maintain the third place and smoothly navigated negative customer interactions.

Starbucks Barista

Kroger
05.2019 - 11.2020
  • I would greet customers, accurately take their orders and place them into a POS system, make drinks and prepare food, and maintain storefront cleanliness as well as keeping behind the counter clean.

Education

High school or equivalent - undefined

Wheaton North High School
Wheaton, IL
05.2016

Skills

  • Food Service
  • Coffee Experience
  • Team Member
  • Cleaning Experience
  • Customer Service
  • POS
  • Management
  • Cashiering
  • Cash Handling
  • Shift Management
  • Food Safety
  • Serving Experience
  • Food Handling
  • Barista Experience
  • Store Management Experience
  • Food Preparation

Certification


  • Food Handler Certification

Additional Information

I work really well with others and being a team leader brings me a lot of fulfillment. I love learning new skills and thrive in a fast-paced environment.

Timeline

General Manager (GM)

Smoky Hollow Coffee/Blue Butterfly Coffee
08.2022 - Current

Store Manager

Two Guns Espresso
01.2022 - Current

Shift Supervisor

Starbucks
11.2020 - 12.2021

Starbucks Barista

Kroger
05.2019 - 11.2020

High school or equivalent - undefined

Wheaton North High School

Similar Profiles

CREATE PROFILE
Sarah Owen