Kalie Mattson
Moline
Summary
Dedicated customer service representative skilled in problem-solving and communication. Proven ability to assist members and resolve inquiries efficiently, ensuring a positive customer experience.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
IH Mississippi Valley Credit Union
Moline
06.2024 - Current
- Assisted members with account inquiries and transactions effectively.
- Provided accurate information about products and services to members.
- Educated members on digital banking tools and resources available.
- Resolved customer complaints in a professional manner.
Crew Member
Arby's
Moline
09.2023 - 07.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Operated kitchen equipment and followed food safety standards diligently.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash register transactions accurately while managing customer orders.
Education
Associate of Applied Science - Business
Black Hawk College
Moline, IL06-2028
High School Diploma -
Moline High School
Moline, IL01-2025
Skills
- Customer service
- Conflict resolution
- Digital banking tools
- Cash handling
- Time management
- Team collaboration
- Communication skills
- Problem solving
- Call handling
- Complaint resolution
- Professional phone voice
References
References available upon request.
Timeline
Contact Center Representative
IH Mississippi Valley Credit Union
06.2024 - Current
Crew Member
Arby's
09.2023 - 07.2024
Associate of Applied Science - Business
Black Hawk College
High School Diploma -
Moline High School