Sandra Coriano
Oakpark,IL
Summary
Many years of Contact Center experience, where dealing with high pace calls to deal with patients needs. And problem helping Dynamic and results-driven professional with extensive experience at Saint Francis Hospital, excelling in patient access and insurance verification. Proven expertise in customer service optimization and call handling, complemented by strong problem-solving skills. Adept at training teams and enhancing operational efficiency, ensuring high patient satisfaction and compliance with healthcare regulations.
Overview
20
20
years of professional experience
Work History
Contact Center Representative
Advocate Medical Group
05.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Retail Keyholder
Salvation Army Family Store
06.2012 - 05.2014
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and sales techniques.
- Managed inventory processes, including stock replenishment and loss prevention strategies.
- Assisted in developing promotional displays to enhance product visibility and drive sales.
- Implemented effective cash handling procedures to ensure accuracy during transactions.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Opened and closed store at proper times for reliable services.
- Balanced cash registers at end of shift and filled out necessary reports.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Patient Access Supervisor
Saint Francis Hospital
06.2009 - 07.2010
- Supervised patient registration processes, ensuring compliance with healthcare regulations and policies.
- Led team training initiatives to enhance staff efficiency and improve patient experience metrics.
- Developed and implemented streamlined workflows to optimize appointment scheduling and reduce wait times.
- Coordinated with clinical departments to resolve patient access issues, enhancing interdepartmental communication.
- Conducted regular performance evaluations, providing feedback to foster professional growth among team members.
- Analyzed data trends in patient access metrics, driving strategic decisions for operational enhancements.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
Insurance Verification Specialist
Saint Francis Hospital
02.2006 - 06.2009
- Conducted comprehensive insurance verifications to ensure patient eligibility and coverage accuracy.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Patient Registration Specialist
Saint Joseph Hospital
01.2006 - 02.2006
- Streamlined patient registration processes, enhancing workflow efficiency and reducing wait times.
- Trained new staff on registration protocols and electronic health record systems, ensuring compliance with policies.
- Managed patient data entry with a focus on accuracy
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Skills
- Call handling
- Customer service optimization
- Inbound phone calls
- Spanish fluency
- Answering questions
- Workload management
- CRM software
- Cash handling
- Call center customer service
- Customer service
- Problem-solving skills
- Customer service excellence
- Cash handling and management
Timeline
Contact Center Representative
Advocate Medical Group
05.2014 - Current
Retail Keyholder
Salvation Army Family Store
06.2012 - 05.2014
Patient Access Supervisor
Saint Francis Hospital
06.2009 - 07.2010
Insurance Verification Specialist
Saint Francis Hospital
02.2006 - 06.2009
Patient Registration Specialist
Saint Joseph Hospital
01.2006 - 02.2006
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