Jose Ibarra
Waterman
Summary
Dynamic Front End Manager with a proven track record at Jewel Osco, enhancing customer satisfaction through user-friendly interfaces and effective team collaboration. Skilled in employee supervision and fraud prevention, I developed training programs that improved service quality and operational efficiency, driving a culture of continuous improvement and excellence.
Overview
8
8
years of professional experience
Work History
Front End Manager
Jewel Osco
Aurora, IL
06.2025 - Current
- Assisted in developing user-friendly interfaces to enhance customer experience.
- Collaborated with team members to troubleshoot frontend issues effectively.
- Supported design and implementation of responsive web applications.
- Participated in code reviews to ensure adherence to best practices.
Assistant Front End Manager
Jewel Osco
07.2023 - 06.2025
- Assisted in managing daily operations and staff scheduling to ensure smooth store functioning.
- Collaborated with team members to maintain high standards of customer service and satisfaction.
- Supported inventory management by conducting stock audits and coordinating replenishment efforts.
- Trained new employees on company policies, procedures, and customer engagement techniques.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Developed training materials for staff development, fostering a culture of continuous learning and improvement.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
General Manager
Jimmy Johns Gourmet Subs
07.2021 - 09.2021
- Streamlined operations to enhance service efficiency and customer satisfaction.
- Developed training programs to improve team performance and reduce turnover.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Analyzed sales trends to drive promotional strategies and increase revenue.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Sugar Grove, IL
07.2018 - 06.2021
- Assisted in training and onboarding new team members to enhance operational efficiency.
- Coordinated daily activities to ensure smooth workflow and high service standards.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented customer feedback initiatives to improve service quality and satisfaction.
Education
High School Diploma -
Indian Creek High School
Shabbona, IL05.2018
Skills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
Timeline
Front End Manager
Jewel Osco
06.2025 - Current
Assistant Front End Manager
Jewel Osco
07.2023 - 06.2025
General Manager
Jimmy Johns Gourmet Subs
07.2021 - 09.2021
Assistant Manager
Jimmy John's Gourmet Sandwiches
07.2018 - 06.2021
High School Diploma -
Indian Creek High School