Lacresha Clark
Lansing
Summary
Dynamic professional with extensive experience in customer service and employee supervision at Hairbyhoneyy. Proven track record in enhancing operational efficiency and financial accuracy, successfully managing cash handling and bookkeeping. Skilled in project management and team coordination, fostering a collaborative environment to achieve performance improvements and elevate client satisfaction.
Experienced Home Health Aide with 5+ years of providing compassionate and personalized care to elderly and disabled patients. Skilled in administering medications, monitoring vital signs, and assisting with daily living activities. Proven ability to build strong relationships with patients and their families, ensuring the highest quality of care.
Overview
8
8
years of professional experience
Work History
Front End Manager
Hairbyhoneyy
03.2021 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Project management. Communicating with customers. Dealing with daily sales, bank runs Planning group events. Interpersonal skills.
HHA Schedule Coordinator Field Supervisor
Sent From Heaven Home Care Agency
02.2017 - 07.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Enhanced patient care by supervising and mentoring a team of home health aides in providing personalized assistance to clients.
- Streamlined communication with families and medical professionals, ensuring timely updates on patient progress.
- Upheld high standards of cleanliness and infection control within client homes, conducting periodic inspections and providing guidance on best practices to caregivers.
- Ensured compliance with state regulations and company policies by maintaining accurate documentation of all caregiving activities.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Dispatcher
Home Depot
01.2019 - 03.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Behavior Health Assistant
Gibson Recovery Center
05.2017 - 03.2019
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, facilitating optimal patient care.
- Participated in ongoing training to stay current on best practices in behavioral health intervention techniques.
- Served as an advocate for patients'' rights, ensuring their needs were met while respecting confidentiality guidelines.
- Improved communication among team members by maintaining accurate documentation of patient progress and incidents.
Education
Bachelor In Science - Biology
Southeast Missouri State University
Cape Girardeau, MO12.2017
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
- Successfully managed a well-known franchise by increasing salePerfecting the products, and generating customer service
- Worked with associates to coordinate work schedules that accommodates their needs inside and outside of the work place
- Organized a fundraising program for my colligate track team, that has since been modified and is still used to cover tuition fees for team members
- Oversaw finances for a franchise by, balancing the sales every night, calculating the earnings, and delivering the money to the bank
Timeline
Front End Manager
Hairbyhoneyy
03.2021 - Current
Dispatcher
Home Depot
01.2019 - 03.2021
Behavior Health Assistant
Gibson Recovery Center
05.2017 - 03.2019
HHA Schedule Coordinator Field Supervisor
Sent From Heaven Home Care Agency
02.2017 - 07.2021
Bachelor In Science - Biology
Southeast Missouri State University
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