Office 365 (Word, Excel, Power point)
José Antonio Paim
Businessman
Holon,Tel Aviv
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Specialize in quality, speed and process optimization.
Overview
4
4
Languages
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Small Business Owner
Hair On Top
Holon, Tel Aviv - Israel
08.2020 - Current
- Supervise daily operation.
- Schedule regular maintenance services for all equipment.
- Keeping records of professionals, including salaries and work schedules.
- Promote services, products and discounts on social networks.
- Receive payments from customers and monitor all transactions.
- Keep up-to-date records of costs and revenues (eg, daily, monthly and quarterly).
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels over 15%.
Hairstylist
Studio Itziki
Holon, Tel Aviv - Israel
06.2019 - 07.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Small Business Owner
D'Marias Hair, Nails & Beauty
Porto Alegre, Rio Grande do Sul - Brazil
03.2014 - 12.2018
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided exceptional customer service to customers, increasing customer loyalty 5%
Call Center Costumer Service
Contax
Porto Alegre, Rio Grande do Sul - Brazil
04.2012 - 02.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Managed team of 30 employees, overseeing hiring, training, and professional growth of employees
Service Representative
C&A
Porto Alegre, Rio Grande do Sul - Brazil
12.2009 - 03.2012
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepted payments and updated accounts with latest information.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
Education
No Degree - Front End Development React
ITC
Tel Aviv - Israel 06.2021 - Current
No Degree - FrontEnd Development
Codecademy
Online 04.2021 - Current
Bachelor - Software Engineer
UNIGRAN
Porto - Portugal 01.2021 - Current
Bachelor of Law School - Law
FMP
Porto Alegre - Brazil 01.2012 - 06.2014
Skills
Computer skills
Flexible & Adaptable
Reading comprehension
Analytical skills
Multitasking abilities
English Written and Speaking
Customer service expert
Relationship building
Client account management
Effective leader
Software
HTML5
CSS
JavaScript
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
No Degree - Front End Development React
ITC
06.2021 - Current
No Degree - FrontEnd Development
Codecademy
04.2021 - Current
Bachelor - Software Engineer
UNIGRAN
01.2021 - Current
Small Business Owner
Hair On Top
08.2020 - Current
Hairstylist
Studio Itziki
06.2019 - 07.2020
Small Business Owner
D'Marias Hair, Nails & Beauty
03.2014 - 12.2018
Call Center Costumer Service
Contax
04.2012 - 02.2014
Bachelor of Law School - Law
FMP
01.2012 - 06.2014
Service Representative
C&A
12.2009 - 03.2012