Vanessa Vinson
Fairfield
Summary
Business professional with extensive experience in small business management, driving operational success and customer satisfaction. Known for collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in dynamic environments while leveraging strategic planning and resource management skills.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Vintage Junkie
01.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Finance Manager/Customer Service Representative
LeMonds Chrysler Chevrolet
05.2021 - Current
- Provide customer service and resolve queries over the telephone
- Participated in training programs to enhance product knowledge and customer service skills.
- Manage new and used vehicle inventory for bookkeeping records
- Sales pitching of service contracts available for customers to purchase on their new or used car
- Provide help with service contract refunds for customers to ensure they get their full refund amount in a timely manner
- Prepare loan agreements and other necessary paperwork
- Finalize cash and financed deals with dealership customers
- Work with sales team and financial institutions to provide financial services to dealership customers
- Attaining goals for gross production of financial services/products
- Maintain effective communication with team members
- Process title paperwork to ensure it meets our state guidelines and that the customers get their titles in a timely manner
- Collect payment (large and small amounts) to close deals or for down payments
- Manage all paperwork for each deal to assure we have met guidelines
- Experience with Autosoft, Microsoft Word, Outlook, Excel, and Secretary of State website to successfully complete paperwork needed for customers
- Use of dealertrack to communicate with lenders and provide client information to obtain financing terms and rates
- Collect personal information from customers to verify
- Work closely with the General Manager of the dealership
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported financial director with special projects and additional job duties.
Part Time Correctional Officer
Wayne County Sheriff Department
09.2020 - 05.2021
- Supervised the daily activities of all inmates by restraining attempts of violence and reporting any alarming occurrences
- Performed periodic patrols of jail cells, ensured all inmates maintained clean cells at all times and responded promptly to emergencies
- Screened inmate mail for possible contraband
- Ensured each inmate has access to their correct medications/prescriptions when needed
- Responded to questions, requests and concerns from the inmates
- Maintained security inside the jail and the behavior of inmates to prevent escapes or disturbances and to maintain order
- Ensured safety among inmates by ensuring everyone inside the premises followed the rules at all times
Shift Manager
Chuck Wagon Charlie’s
08.2019 - 05.2021
- Maintained high standards of food quality by reviewing shipments and monitoring food safety
- Set performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Regularly trusted to open and close the store as well as balancing the cash drawer at the end of each shift
- Successfully handled customer complaints by resolving issues
- Greeted customers to the store, following through on requests and orders
- Ensured the store floor was maintained to a high standard and all merchandise was displayed neatly at all times
- Carried out transactions including cash, checks, card payments, receipts and refunds
Part Time
Kingdom Kids Ministry Outreach Children’s Program
08.2013 - 05.2017
- Tutored kids after school and helped them with homework
- Fed kids supper
- Ministry work with kids, teaching them about God and doing daily bible studies and activities
- Cared for the children after school until their parents got off work and were able to come pick them up
- Created good relationships with each child and helped them in any way I could whether it was with school work, their home life, friendships, etc
Waitress
Burger Land
07.2014 - 03.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor’s - Individualized Studies, Criminal Justice
University of Southern Indiana
Evansville, IN12.2021
Associate’s - Science and Arts
Frontier Community College
Fairfield, IL05.2017
Diploma -
Fairfield Community High School
Fairfield, IL05.2016
Skills
- Time Management
- Hard working
- Motivated
- Computer skills
- Communication skills
- Decision-making skills
- Active listening
- Compassionate
- Patience
- Customer service focus
- Leadership
- Cleanliness
Awards Accomplishments
- Dean’s List at University of Southern Indiana 2021
- PEO Educational Grant Winner 2017
- Earned a Bachelor’s Degree within 4 years while working a full time job all 4 years
- Earned Associate’s Degree in 1 year (2016-2017)
- Started a small side business in January 2022
- Passed all physical tests and educational tests for 2 different police departments with high ranking scores and being the only female to pass out of the group of test takers (2019/2020)
- Awarded as a Certified CX Coordinator for recognition of my commitment and customer experience expertise in 2022, 2023 & 2024 through the dealership
Timeline
Small Business Owner
Vintage Junkie
01.2022 - Current
Finance Manager/Customer Service Representative
LeMonds Chrysler Chevrolet
05.2021 - Current
Part Time Correctional Officer
Wayne County Sheriff Department
09.2020 - 05.2021
Shift Manager
Chuck Wagon Charlie’s
08.2019 - 05.2021
Waitress
Burger Land
07.2014 - 03.2015
Part Time
Kingdom Kids Ministry Outreach Children’s Program
08.2013 - 05.2017
Bachelor’s - Individualized Studies, Criminal Justice
University of Southern Indiana
Associate’s - Science and Arts
Frontier Community College
Diploma -
Fairfield Community High School
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