Jonathan Peterson
Rockford
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
Galesburg, IL
03.2024 - Current
- Promoted to full-time afternoon agent within six months of employment.
- Head up hotel staff in absence of management, ensuring smooth workflow throughout the day between front office and housekeeping staff.
- Managed guest check-in process during afternoon shifts
- Proficient in cash handling systems
- Highly knowledgeable in OPERA reservation systems.
- Able to handle guest concerns and complaints with a 95 percent satisfaction rate.
Front Desk Agent
Aimbridge Hospitality
Rockford, IL
11.2025 - 05.2026
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Coordinated room assignments and maintained accurate records in property management system.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Developed strong relationships with guests, fostering loyalty and repeat business through personalized service.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
Kitchen Assistant
Casey's Gas Station
Galesburg, IL
09.2023 - 03.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Assisted in ordering supplies and food for weekly store stockups
Shift Leader
Dominos Pizza Inc.
Galesburg, IL
01.2022 - 09.2023
- As lead delivery driver, helped coordinate driver assignments for orders throughout the city to ensure a smooth and efficient flow of traffic throughout the evening.
- Maintained high level of professionalism within facing adversity from customers, and resolved issues in a timely manner, ensuring great service and continued customer base.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Galesburg High School
Galesburg, IL05-2004
Skills
- Proficient in various cash handling and POS systems
- Highly knowledgeable in OPERA hotel reservation system
- Exceptional customer service skills
- Hospitality services
- Credit and cash payments
- Guest relations
Certification
- BASSETT Training - Completed 03/2024
Timeline
Front Desk Agent
Aimbridge Hospitality
11.2025 - 05.2026
Front Desk Agent
Holiday Inn Express Hotel Suites
03.2024 - Current
Kitchen Assistant
Casey's Gas Station
09.2023 - 03.2024
Shift Leader
Dominos Pizza Inc.
01.2022 - 09.2023
High School Diploma -
Galesburg High School
Military Service
Served honorably in the United States Navy from 2005-2012, serving two tours of duty. As Personnel Specialist base with VFA-154 in Lemoore, CA, I was deployed twice onboard USS John C. Stennis (CVN-74) to the Middle East. Assisted officers and pilots with service records, training jackets, and maintained records of all two hundred personnel within the strike fighter squadron. Upon transfer to Personnel Support Detachment Pearl Harbor in 2009, I was promoted to petty officer third class, and was assigned to be the lead petty officer for the education division of the detachment. There, I oversaw advancement exams for over 20,000 sailors twice a year, ensuring accurate awards and exams, as well as oversaw the transfer of all service records to electronic versions, leading a squad of 14 other junior sailors in the process. Honorably discharged in 2012 with several awards and commendations.