Leslie Montgomery
Lisle
Summary
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Homewood Suites
08.2022 - 02.2025
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Collected room deposits, fees, and payments
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Answered customer telephone calls promptly and appropriately handled needs
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Front Desk Agent
Hyatt Regency
08.2023 - 04.2024
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Collected room deposits, fees, and payments
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Answered customer telephone calls promptly and appropriately handled needs
- Answered multi-line phone system and enthusiastically greeted callers
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Education
Esthetician
GSkin Beauty
Naperville, IL03-2025
High School Diploma -
Proviso East
Maywood, IL06.1991
Skills
- Transportation Information
- Room Assignments
- Automated Telephone Systems
- Registration Processing
- Guest Relations
- Information Protection
- Credit and Cash Payments
- Front Office Support
- Safety and Security Procedures
- Hospitality Services
- Bookkeeping
- Supply Replenishment
- Problem-Solving Skills
- Hospitality Best Practices
- POS Systems
- Listening Skills
- Front Desk Management
- Inventory Oversight
- Team Oversight
- Administrative Skills
- File Management
- Conflict Management
- Word Processing
- Cash Handling
- Oral and Written Communications
- Customer Service
- Microsoft Office
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Room assignments
- POS systems
- Sales expertise
Certification
- Microdermabrasion Certificate - Professional Beauty Association or equivalent institutions.
- Infection Control Certificate – State board approved providers or relevant associations.
- Advanced Medical Aesthetics Certification - Aesthetic Medical Educators Training.
Accomplishments
- Received award for expert chemical peel applications.
- Resolved product issue through consumer testing.
Timeline
Front Desk Agent
Hyatt Regency
08.2023 - 04.2024
Front Desk Agent
Homewood Suites
08.2022 - 02.2025
High School Diploma -
Proviso East
Esthetician
GSkin Beauty
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