Jolinda Brown
Chicago
Summary
Achieved over 25 years in commercial driving and 26 years in customer service, positioning to contribute effectively to an organization. Delivered reliable support through strong communication, time management, and computer skills. Applied detail-oriented focus and motivation to drive goal achievement. Championed analytical and problem-solving skills to enhance operational efficiency. Exhibited exceptional communication, interpersonal, and organizational skills to manage diverse tasks. Built a reputation for reliability, a strong work ethic, and fast adaptability to new tasks and environments.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Monitor
Chicago Park District
Chicago, IL
07.2025 - Current
- Monitored park facilities to ensure safety and compliance with district regulations.
- Assisted in maintaining cleanliness and upkeep of park areas for visitor enjoyment.
- Coordinated with team members to address maintenance issues promptly and efficiently.
- Implemented routine inspections to identify potential hazards and improve visitor experience.
- Evaluated staff performance, providing constructive feedback to support professional development.
- Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
Bartender
Pit Stop Lounge
Chicago, IL
06.2025 - Current
- Crafted cocktails and beverages, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, tracking supplies and minimizing waste effectively.
- Trained new bartenders on techniques, recipes, and customer service protocols.
- Streamlined workflow during peak hours to enhance service efficiency and speed.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Fostered positive relationships with patrons, encouraging repeat visits through exceptional service.
- Served high customer volumes during special events, nights, and weekends.
Mobile Unit Assistant
Vitalant
Rosemont, IL
10.2024 - 05.2026
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Maintained vehicle and equipment in optimal condition for efficient operations and reduced
- Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
- Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
- Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.
- Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Operated Commercial Vehicles while following all safety protocols and procedures.
Bartending Various/Owner
Mobile Bartending Events/ Harold’s Chicken
Oak Forest, IL
10.2007 - Current
- Launched diverse food and beverage service covering multiple regions.
- During slow season I was a guest Bartender through various Bars and Grills
- My duties were Managing the Bar Areas, practicing sanitation and taking classes to keep me up to date on regulations and sanctions
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Legal Document Assistant/Tax Preparer
Intercon Legal Services
IL
01.1998 - 04.2024
- Supported preparation of various legal documents ensuring accurate submissions.
- Filed customer tax returns accurately and promptly.
- Ensured compliance with industry regulations through meticulous attention to detail in document drafting and formatting.
- Utilized strong interpersonal skills to build rapport with clients while gathering necessary information for accurate document creation.
- Collaborated with cross-functional teams for seamless project execution and timely completion of deliverables.
Customer Service Representative/Collections
Enova International
Chicago, IL
11.2018 - 05.2020
- Answer inbound calls assisting customers with accounts such as but not limited too Updating profile information, taking payments, due date adjustments, collections, transferring to internal departments, notifying fraud accounts, active listening, building rapport, entering data of notes during calls and complying with metrics
Bus Operator
Chicago Transit Authority
Chicago, IL
10.2000 - 05.2013
- Applied knowledge of road rules to enhance passenger safety and adherence to transportation standards.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
Education
Certification in Phlebotomy - Phlebotomy
Phlebotomy Training Specialist
11.2023
Skills
- Identifying differences in materials
- Following instructions
- Detecting details
- Commercial Driving
- QuickBooks
- Commercial Vehicle Experience
- Venipuncture
- General Ledger Accounting
- Medical Terminology
- Bartending
- Collaboration
- Understanding drink orders
- Reliability
- HIPAA
- Customer focus & orientation
- Customer service
- Identifying and resolving customer issues
- Inside sales
- Sales skills
- Influencing and negotiating
- Attention to detail
- Administrative assistant/receptionist
- Scheduling and organizational skills
- Customer relations
- Problem solving
- Data entry
- Analytical
- Detail oriented
- Communications
- Client-focused
- Quick learner
- Computer proficiency
- Results oriented
- Versatile
- Manifesting
- Medical support
- Front office
- Transportation
- All areas of customer service
Certification
- Phlebotomy Technician
- CSR
Timeline
Monitor
Chicago Park District
07.2025 - Current
Bartender
Pit Stop Lounge
06.2025 - Current
Mobile Unit Assistant
Vitalant
10.2024 - 05.2026
Customer Service Representative/Collections
Enova International
11.2018 - 05.2020
Bartending Various/Owner
Mobile Bartending Events/ Harold’s Chicken
10.2007 - Current
Bus Operator
Chicago Transit Authority
10.2000 - 05.2013
Legal Document Assistant/Tax Preparer
Intercon Legal Services
01.1998 - 04.2024
Certification in Phlebotomy - Phlebotomy
Phlebotomy Training Specialist