Jolinda Brown
Midlothian
Summary
With over 25 years of experience in commercial driving and 26 years in customer service, this professional is eager to join an organization where their skills and potential can be fully utilized. They are a reliable worker with excellent communication, time management, and computer skills. As a driven and detail-oriented individual, they are motivated to apply their analytical and problem-solving abilities to achieve goals. Their strong communication, interpersonal, and organizational skills make them well-equipped to handle any task. Additionally, they are known for their reliability, strong work ethic, and ability to adapt quickly to new tasks and environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Mobile Unit Assistant
Vitalant
10.2024 - Current
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Maintained vehicle and equipment in optimal condition for efficient operations and reduced
- Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
- Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
- Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.
- Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Operated Commercial Vehicles while following all safety protocols and procedures.
Bartending Various/Owner
Mobile Bartending Events/ Harold’s Chicken
10.2007 - Current
- Launched diverse food and beverage service covering multiple regions.
- During slow season I was a guest Bartender through various Bars and Grills
- My duties were Managing the Bar Areas, practicing sanitation and taking classes to keep me up to date on regulations and sanctions
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Legal Document Assistant/Tax Preparer
Intercon Legal Services
01.1998 - 04.2024
- Supported preparation of various legal documents ensuring accurate submissions.
- Filed customer tax returns accurately and promptly.
- Ensured compliance with industry regulations through meticulous attention to detail in document drafting and formatting.
- Utilized strong interpersonal skills to build rapport with clients while gathering necessary information for accurate document creation.
- Collaborated with cross-functional teams for seamless project execution and timely completion of deliverables.
Customer Service Representative/Collections
Enova International
11.2018 - 05.2020
- Answer inbound calls assisting customers with accounts such as but not limited too Updating profile information, taking payments, due date adjustments, collections, transferring to internal departments, notifying fraud accounts, active listening, building rapport, entering data of notes during calls and complying with metrics
Bus Operator
Chicago Transit Authority
10.2000 - 05.2013
- Applied knowledge of road rules to enhance passenger safety and adherence to transportation standards.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
Education
Certification in Phlebotomy - Phlebotomy
Phlebotomy Training Specialist
11.2023
Skills
- Identifying differences in materials
- Following instructions
- Detecting details
- Commercial Driving
- QuickBooks
- Commercial Vehicle Experience
- Venipuncture
- General Ledger Accounting
- Medical Terminology
- Bartending
- Collaboration
- Understanding drink orders
- Reliability
- HIPAA
- Customer focus & orientation
- Customer service
- Identifying and resolving customer issues
- Inside sales
- Sales skills
- Influencing and negotiating
- Attention to detail
- Administrative assistant/receptionist
- Scheduling and organizational skills
- Customer relations
- Problem solving
- Data entry
- Analytical
- Detail oriented
- Communications
- Client-focused
- Quick learner
- Computer proficiency
- Results oriented
- Versatile
- Manifesting
- Medical support
- Front office
- Transportation
- All areas of customer service
Certification
- Phlebotomy Technician
- CSR
Timeline
Mobile Unit Assistant
Vitalant
10.2024 - Current
Customer Service Representative/Collections
Enova International
11.2018 - 05.2020
Bartending Various/Owner
Mobile Bartending Events/ Harold’s Chicken
10.2007 - Current
Bus Operator
Chicago Transit Authority
10.2000 - 05.2013
Legal Document Assistant/Tax Preparer
Intercon Legal Services
01.1998 - 04.2024
Certification in Phlebotomy - Phlebotomy
Phlebotomy Training Specialist
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