Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Life Saving Award
Generic
Johnette  Van Dien

Johnette Van Dien

Schaumburg,IL

Summary

Accomplished Police Supervisor at Harper College Police Department with expertise in crisis management leadership and procedural coding. Enhanced public safety through innovative technology solutions and strategic training programs. Proven track record in policy enforcement and legal compliance, fostering collaboration and improving emergency response times, and safety of responders. Skilled in team management and community policing.


Seeks to be the first diligent Deputy Chief of Administration utilizing a background in police supervision. Demonstrated ability to lead teams effectively and manage critical incidents with precision. Proven track record of enhancing team performance and ensuring community safety through strategic planning and problem-solving.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Police Supervisor

Harper College Police Department
10.2021 - Current
  • Developed comprehensive policies and procedures for telecommunicator and community service officer conduct, ensuring departmental consistency and professionalism.
  • Implemented innovative technology solutions to enhance officers' ability to gather evidence and solve cases more effectively. Such as the installation of monitoring software in the squad room. Obtaining Cellular phones for extension campuses, shift commanders, and Emergency Communications.
  • Instituted 911 "over hear" allowing our center to listen in on 911 calls made from campus.
  • Collaborated with other law enforcement and firefighting agencies for access to the campus during hard/soft lockdowns.
  • Improved response times to emergency calls, streamlining communication processes between dispatchers and officers.
  • Managed scheduling of personnel, optimizing shift coverage for maximum efficiency and effectiveness, even though our schedule is managed on an Excel spreadsheet.
  • Established collaborative relationships with various offices that have "panic buttons" to utilize the technology in the best manner.
  • Supervised and coordinated daily operations of patrol shifts of up to five (5) full-time telecommunicators (TC) (soon to be one (1) part-time TC and six (6) community service officers (CSO) coverage of 24/7/365.
  • Answered emergency calls for help from students, faculty, staff, visitors, and vendors.
  • Led shift briefings to inform TCs and CSOs of impending issues, changes in operations, etc.
  • Was Logistics Commander for the most recent Ukrainian Festival, a critical incident, during which all personnel were ordered in and days off were canceled.
  • Monitored the development of new technologies and tactics to improve police department activities.
  • Developed and implemented security policies, procedures, and systems to protect personnel, property, and data, as well as increase efficiency.
  • Verified and authenticated the validity and admissibility of records, increasing the integrity of our computer-aided dispatch and records management systems, which preserved their integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
  • Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records, and operational agendas, resulting in strengthened traceability.
  • Supervised daily operations of police emergency communications and midnight deployments for the department, ensuring compliance with regulations and policies.
  • Developed training programs for telecommunicators and community service officers, enhancing their operational effectiveness and safety awareness.
  • Assisted with Trunk or Treat and Hullabaloo at Harper College.
  • Developed various instruction sheets on how to access real-time data analysis for the rest of the command staff.
  • Instituted echoing communications procedures, allowing expedition of critical response information to be disseminated.
  • Evaluated departmental procedures, implementing improvements that increased efficiency and reduced incident response time.
  • Participated in ongoing professional development opportunities to stay current on trends in emergency communications methods and practices.
  • Participated in ongoing professional development opportunities to stay current on trends in policing methods and practices. This enhances my ability to adjust records management and emergency dispatch procedures to enhance department compliance and preparation.
  • Offered professional development opportunities to subordinate personnel.
  • Offered professional development opportunities to sworn females in the agency.
  • Presented on campus, as well as at various Law Enforcement conferences.
  • Enhanced team performance by implementing strategic training programs and role call training.
  • Oversaw Sex Offender Registry to ensure compliance with Illinois Compiled statutes, and enhance the safety and well-being of Harper College. This also helps ensure the success of the offender, as studies show they do better in society when being kept in strict compliance.
  • Fostered strong relationships with campus leaders to promote collaboration on public safety initiatives.
  • Assessed crime data regularly to comply with Illinois and Federal National Incident Reporting System (NIBRS) requirements.
  • Served as a liaison between the department and regional Emergency Communications Centers (Northwest Central Dispatch System and Red Center), providing accurate information and updates on ongoing public safety concerns.
  • Maintained accurate records of department records, budget expenditures, and ensured responsible use of allocated funds.
  • Evaluated TC and CSO performance regularly, identifying areas for improvement and providing constructive feedback.

Emergency Communications Coordinator

College of Lake County Police Department
08.2010 - 10.2021
  • Developed and executed communication strategies to enhance organizational outreach and engagement. Using VoIP implemented closed radio technology which connected all three (3) campuses.
  • Coordinated internal and external communications, ensuring consistency in emergency radio messaging.
  • Trained newly hired TCs and CSOs on best practices for effective emergency communication.
  • Wrote and edited an over three-hundred (300) page procedure manual, commended by IACALEA assessors.
  • Assisted with planning, production and execution of an actual emergency communications center, as well as the construction of a new, state of the art communications center, and facilitated the move there of.
  • Generated clear, concise and original verbiage for emergency communications.
  • Organized spaces, materials and retrieval procedures of found property to comply with illinois state statute.
  • Was faculty advisor for the Catholic Club, the Islamic Student Alliance, and the Jewish Hillel.

Director of Emergency Services

The City of Racine Wisconsin
02.1999 - 03.2007
  • Directed (Equal in rank to the Police and Fire Chiefs) an emergency communications, Emergency Services department staffed by twenty-eight (28) emergency telecommunicators, two (2) IT staff, two (2) radio technicians, and an administrative assistant.
  • Led emergency services operations, ensuring compliance with safety protocols and regulatory standards.
  • Developed strategic response plans to enhance patient care during critical incidents, increasing the standard of care by implementing Emergency Medical Dispatch..
  • Developed and oversaw training programs for staff, improving team readiness and response times in emergencies.
  • Coordinated interdepartmental collaboration with Police and Fire departments to optimize resource allocation during high-demand situations.
  • Fostered a culture of continuous improvement through regular staff feedback sessions and training initiatives.
  • Managed budgetary planning for emergency services, aligning financial resources with organizational goals.
  • Increased staff retention rates through mentoring, coaching, and professional development opportunities tailored to individual needs.
  • Promoted staff engagement and morale by recognizing outstanding performance, encouraging open dialogue about workplace challenges, and providing opportunities for growth and advancement within the organization.
  • Developed comprehensive training programs for staff, resulting in increased efficiency and improved patient care.
  • Championed the adoption of new technologies within the department to improve efficiency, accuracy, and overall quality of care provided to patients.
  • Developed policies and procedures in compliance with regulatory requirements, ensuring a safe environment for both patients and staff members.
  • When the County Dispatch Center and the Racine Emergency Services were amalgamated into one "new" center, all supervisors chosen were from my previous staff.

Education

Master of Science - Leadership-Concentration: Fire Science & Terrorism

Grand Canyon University
Phoenix, AZ
10-2014

Master of Science - Criminal Justice Administration

Columbia College
Columbia, MO
05-2009

Skills

  • Crisis management leadership
  • Team management
  • Policy enforcement
  • Legal compliance
  • Operational Planning
  • Project coordination

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved proper records management by introducing End-to-End Computer Aided Dispatch and Records Management System (CAD/RMS) to HCPD. I procured this software for FREE from the vendor. My previous agency allowed me to download all the coding I had completed for them, and upload them to HCPD ensuring a quick and smooth transition.
  • Achieved rapid and effective emergency notification by merging Informacast and Rave systems. This allowed for rapid notification of impending urgent situations via, speakers, message boards, Facebook, email, X, and text messaging.
  • Achieved covert communication by introducing having our radios, encrypted to ensure "bad actors" could not overhear our emergency radio transmissions.
  • Implemented monthly testing of emergency IDs for officers, increasing officer safety.

Affiliations

  • IACP – International Association of Chiefs of Police
  • LEIRA - Law Enforcement Information and Records Association
  • APCO - Association of Public Safety Communication Officials
  • NENA - National Emergency Number Association
  • NRTCCA - National Association of Real Time Crime Center Association
  • NRTCCA - National Association of Real Time Crime Center Association
  • NABIHQ- National Association of Bunco Investigators
  • ITOA - Illinois Tactical Officers Association

Certification

  • ILETSB - Illinois Law Enforcement Training and Standards Board - Police Executive Role in the 21st Century, Small Agency Leadership Lessons for Police Executives, Tactical Leadership, The Rolde of Gender in Law Enforcement Challenges, First Line Supervision Fundamentals
  • LEADS/NCIC - Law Enforcement Agency Data System/National Crime Information Computer (over forty years)
  • FEMA - Incident Command, Active Shooter, Continuity, Emergency Communications, Emergency Management, Exercise Evaluations and Improvement Planning, National Response Frame Work, Building 9-1-1 Liability Shield
  • APCO - Communications Center Supervisor, Police/Fire/EMS Communications Leadership, Communications Training Officer, SWAT Tactical,
  • Northwestern Traffic Institute - Training Development
  • First Aid/CPR/AED

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Police Supervisor

Harper College Police Department
10.2021 - Current

Emergency Communications Coordinator

College of Lake County Police Department
08.2010 - 10.2021

Director of Emergency Services

The City of Racine Wisconsin
02.1999 - 03.2007

Master of Science - Leadership-Concentration: Fire Science & Terrorism

Grand Canyon University

Master of Science - Criminal Justice Administration

Columbia College

Life Saving Award

As the very first, first responder, I have helped save many lives over the past forty-four (44) years. I was well into my career when I was honored for in person save.  A young woman appeared at the county of the College of Lake County Police Department.  Sometimes things register in our brains before logic works it out.  I noted that her face, neck and arms were blood red.  I realized she could not be sunburn as it was late October.  I was working alone, and I stood up to ask her the nature of her need of our help.  She spoke with a breathless, raspy voice, and I noted she had hives all over her body.  I immediately called 911, requesting an advanced life support ambulance to our location.  I sent an officer to the entry to which I had directed the ambulance to respond to bring medics to me.  At that point, she collapsed and slid onto the floor.  I walked around to the emergency communications center entrance, and pulled her by her legs into the dispatch center, which allowed her head to slide along the floor, maintaining her airway.  I took my personal Epi-pen, and administered it into her thing, noting the time on the radio.  Noting no change in five minutes, I administered the second Epi-pen.  A short while after the medics were on scene, and started IVs, administering antihistamine, intravenously.  She was transported.  I was told she received two more doses of epinephrine enroute to the ER.  She survived.  

Johnette Van Dien