Word
Brooke Ulreich
Joliet
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Joliet Junior College Police Department
07.2023 - Current
- Completed appropriate forms and radio announcements for police department.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to callers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within a fast-paced environment.
- Certificate and experience for LEADS, Premier One CAD, and EMD Protocols.
- Utilized dispatch software.
- Experience with security camera monitoring.
Sales Associate
Express
11.2021 - 06.2023
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Trained new employees on customer service, money handling and organizing strategies
Receptionist
Le Petit Nail Salon
12.2022 - 04.2023
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered phone promptly and directed incoming calls to correct offices
- Maintained confidentiality of information regarding clients and company
- Responded to inquiries from callers seeking information
- Confirmed appointments, communicated with clients, and updated client records
Shift Lead
Hopeful Tails Animal Rescue
06.2020 - 06.2021
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines
- Protected animals from care errors by maintaining clear and secure tags
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Gave vaccinations and administered medications to the dogs
Education
Associate of Arts - Criminal Justice
Joliet Junior College
Joliet, IL12-2025
High School Diploma - undefined
Plainfield Central High School
Plainfield, IL12.2022
Skills
- Multi-tasking strength
- Professional demeanor
- Telephone skills
- Organization skills
- Time management
- Stress tolerance
- Customer service
Certification
- Emergency Medical Dispatcher (EMD) - National Academies of Emergency Dispatch.
- LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
- PremireOne Computer-Aided Dispatch - Dispatch software documenting active incidents.
Software
Microsoft Outlook
Salient Security Cameras
Velocity
Centurion
Datatel
Flock
Rave
AppArmor
Timeline
Dispatcher
Joliet Junior College Police Department
07.2023 - Current
Receptionist
Le Petit Nail Salon
12.2022 - 04.2023
Sales Associate
Express
11.2021 - 06.2023
Shift Lead
Hopeful Tails Animal Rescue
06.2020 - 06.2021
High School Diploma - undefined
Plainfield Central High School
- Emergency Medical Dispatcher (EMD) - National Academies of Emergency Dispatch.
- LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
- PremireOne Computer-Aided Dispatch - Dispatch software documenting active incidents.
Associate of Arts - Criminal Justice
Joliet Junior College
Similar Profiles
Angel Rey MaldonadoAngel Rey Maldonado
Public Safety Telecommunicator at Joliet Junior College Police DepartmentPublic Safety Telecommunicator at Joliet Junior College Police Department
Angel Rey MaldonadoAngel Rey Maldonado
Campus Safety Officer at Joliet Junior College Police DepartmentCampus Safety Officer at Joliet Junior College Police Department
Tammi AlbrechtTammi Albrecht
Senior Administrative Assistant at Joliet Junior CollegeSenior Administrative Assistant at Joliet Junior College