Joanne Doe
South Elgin
Summary
Experienced Customer Relations Senior Team Lead bringing 20 years of quality performance in customer support, and six in a supervisory role. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
19
19
years of professional experience
Work History
Customer Relations Team Leader
Gail Borden Public Library
2018.07 - Current
- Actively listened to customers, handled customer concerns,inquiries and suggestions courteously.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding library operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for fellow departments.
Customer Service Clerk
Gail Borden Public Library
2006.06 - 2018.07
- Answered patron questions in-person or by phone regarding library services and resources.
- Processed library card applications and maintained patron records with accurate contact information.
- Delivered excellent guest services by answering inquiries from visitors.
- Maintained up-to-date knowledge of office machinery to best assist visitors as well as staff.
- Set up library movie displays to promote existing exhibits or themes.
Circulation Page
Gail Borden Public Library
2004.08 - 2006.07
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Education
Bachelors - Business Management
Columbia College
Columbia, MO04.2025
Skills
- Conflict Resolution
- Task Prioritization
- Problem Solving
- Attention to Detail
- Critical Thinking
- Stress Management
- Interpersonal Skills
- Customer Service
- Training and Development
- Delegation Skills
- Clerical Support
- Customer Relations
- Conflict Mediation
- Decision Making
- Team Building
Timeline
Customer Relations Team Leader
Gail Borden Public Library
2018.07 - Current
Customer Service Clerk
Gail Borden Public Library
2006.06 - 2018.07
Circulation Page
Gail Borden Public Library
2004.08 - 2006.07
Bachelors - Business Management
Columbia College
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