Ana Serna
South Elgin
Summary
Bilingual Spanish-speaking professional with over 12 years of experience in medical administration. Recognized for excellent communication skills, strong organizational abilities, time management, and problem-solving capabilities. Highly motivated and committed to delivering quality healthcare support.
Overview
10
10
years of professional experience
Work History
Procedure Scheduler
GI Partners of Illinois
Crystal Lake
07.2024 - 07.2025
- Scheduled in-office and hospital-based procedures daily (e.g., endoscopies, colonoscopies, sigmoidoscopies, manometries)
- Scheduled and confirmed an average of 40+ daily appointments using gGastro, ensuring timely documentation and patient flow.
- Obtained medical clearance from Primary care physicians if necessary.
- Actively worked on task daily for gGastro.
- Reviewed pre-certification criteria to ensure patient eligibility and proper site selection.
- Facilitated urgent and same-day scheduling by collaborating with nurses and physicians, improving access to care for high-priority patients.
- Orchestrated daily calendar management for 8+ providers, minimizing scheduling conflicts and maximizing appointment throughput.
- Verified insurance coverage, reducing claim rejections.
- Delivered bilingual pre- and post-procedure instructions to ensure patient comprehension and preparation.
- Verified CPT/ICD-10 codes and collaborated with billing department to ensure compliance and reduce insurance claim errors.
- Accurately entered all appointment and insurance data into gGastro.
Receptionist / Insurance Verification Specialist
Valley Psychiatry
07.2015 - 01.2023
- Verified insurance coverage and benefits
- Secured prior authorizations and referrals.
- Checked in and out 25–40 patients per day using Practice Fusion for 3 Mental Health providers.
- Entered and updated insurance and demographic information.
- Answered incoming calls daily, triaging patient needs, forwarding urgent messages, and scheduling concerns.
- Processed daily billing for mental health services,
- Collected co-pays and managed outstanding patient balances.
- Entered diagnostic codes using ICD-10 to ensure clean claims and clinical documentation integrity.
- Provided Spanish interpretation for patients, ensuring equitable access to mental health services.
- Processed 15–20 medical records requests per week, ensuring HIPAA compliance and timely documentation transfer.
Medical Records Clerk
Illinois Gastroenterology Group
08.2018 - 04.2020
- Managed incoming calls daily regarding patient records.
- Maintained physician contact data in NextGen, Epic, Amita Health, and Advocate Sherman EMRs, ensuring accurate routing for fax and mail records.
- Scanned and indexed 100+ medical documents per week into EMRs, enabling timely review by physicians and improving documentation accuracy.
- Processed high-volume incoming and outgoing faxes, routing records and correspondence to the correct departments.
- Handled external medical records requests weekly, including disability (STD, FMLA), insurance claims, and third-party requests.
- Collected and recorded payments from insurers for medical record requests.
- Delivered physical records to appropriate physician inboxes and ensured the medical records area remained organized and fully stocked.
- Conducted daily patient outreach calls for office visit appointments.
Education
Medical Assistant -
Computer Systems Institute
Elgin, IL01.2013
Some College (No Degree) -
Elgin Community College
Elgin, ILSkills
- Reception and Phone Skills
- Appointment Coordination
- Bookkeeping and Basic Accounting
- Authorization Referrals
- Billing ICD-10
- Electronic Medical Records
- Microsoft Office
- Excel
- Insurance Verification & Prior Authorization
- Document & Fax Management
- EMRs: gGastro, NextGen,Epic, Amita Health, Epic, AllScripts & EClinical
References
Available upon request.
Timeline
Procedure Scheduler
GI Partners of Illinois
07.2024 - 07.2025
Medical Records Clerk
Illinois Gastroenterology Group
08.2018 - 04.2020
Receptionist / Insurance Verification Specialist
Valley Psychiatry
07.2015 - 01.2023
Medical Assistant -
Computer Systems Institute
Some College (No Degree) -
Elgin Community College