Jill Owens, LSW
Yorkville
Summary
Experienced social worker with a strong background in care management and interdisciplinary collaboration to improve patient outcomes. Skilled in addressing psychosocial needs, leading teams, and building relationships with healthcare providers. Proven ability to optimize operational processes, ensure smooth care transitions, and drive quality improvements. Expertise in chronic disease management within value-based care models, focusing on delivering patient-centered, cost-effective solutions.
Overview
12
12
years of professional experience
Work History
Manager, Healthcare Operations
Interwell Health
07.2024 - Current
- Lead supervisors and coordinators in optimizing workflows to improve operational efficiency and patient care delivery.
- Identify and implement strategies to streamline operations, reduce inefficiencies, and enhance resource utilization across teams.
- Drive continuous quality improvement initiatives using data and performance metrics to standardize workflows and implement best practices.
- Collaborate with internal stakeholders, including clinical directors and cross-functional teams, to align goals and achieve shared objectives.
- Collaborate with internal stakeholders, including clinical directors and cross-functional team leaders, to align goals and achieve shared objectives.
Healthcare Operations Supervisor
Interwell Health
02.2022 - 07.2024
- Lead a team of 12 Service Coordinators, ensuring quality and productivity in patient care coordination, and providing coaching and performance feedback.
- Facilitated communication between departments to optimize patient care outcomes and address barriers to discharge and care transitions.
- Utilized data-driven decision-making to adapt to changing priorities, reduce risk, and improve operational processes that impact care delivery and resource utilization.
- Collaborated with cross-functional teams to address complex patient needs, including post-discharge care planning and community resource integration.
Social Worker
Fresenius Health Partners ( Interwell Health)
09.2016 - 02.2022
- Provided telephonic support to CKD and ESKD patients in Value Based Care agreements, improving patient outcomes.
- Collaborated with patients, dialysis clinic teams, community resources, and providers to implement effective interventions, reducing hospital risk and overall cost of care.
- Developed and delivered a mental health training course to 200 employees, resulting in an increased awareness of mental health throughout the company.
Psychiatric Social Work Intern
Amita St. Joseph Medical Center
10.2020 - 05.2021
- Improved patient outcomes by conducting comprehensive mental health assessments and developing individualized treatment plans.
- Collaborated with multidisciplinary teams to ensure seamless coordination of care for patients with complex psychiatric needs.
- Supported patients in crisis situations, providing immediate intervention and connecting them with appropriate resources for ongoing support.
Extended Care Counselor
Stepping Stones Treatment Facility
07.2015 - 07.2016
- Taught clients coping mechanisms for managing life situations and trigger events.
- Guided clients in setting realistic, positive short-and long-term goals.
- Coordinated community resource referrals to provide comprehensive support for clients.
Telephonic Counselor
Will County Crisis Line
01.2013 - 01.2014
- Actively listened to clients while establishing rapport.
- Resolved problems through non-directive counseling and resource referrals.
Education
Master of Social Work -
Texas State University
San Marcos, TX05.2021
Bachelor of Social Work -
University of St. Francis
Joliet, IL12.2015
Skills
- Care Management & Care Coordination
- Multidisciplinary Team Collaboration
- Relationship Building & Patient Advocacy
- Problem Solving & Critical Thinking
- Health Education & Resource Linkage
- Strong Communication (Written & Verbal)
Timeline
Manager, Healthcare Operations
Interwell Health
07.2024 - Current
Healthcare Operations Supervisor
Interwell Health
02.2022 - 07.2024
Psychiatric Social Work Intern
Amita St. Joseph Medical Center
10.2020 - 05.2021
Social Worker
Fresenius Health Partners ( Interwell Health)
09.2016 - 02.2022
Extended Care Counselor
Stepping Stones Treatment Facility
07.2015 - 07.2016
Telephonic Counselor
Will County Crisis Line
01.2013 - 01.2014
Master of Social Work -
Texas State University
Bachelor of Social Work -
University of St. Francis
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