Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lauren Turnquist

Yorkville

Summary

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of EMR/EHR systems and clinical protocols ensures smooth coordination and effective patient communication.

Overview

5
5
years of professional experience

Work History

Medical Assistant

Fox Valley Orthopedics
09.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Empowered patients through education on usage of durable medical equipment.
  • Assisted with coordination and ordering of medications through specialty pharmacies.
  • Contributed to administrative work with Care team Coordinators and Surgery Scheduling.

Care Team Coordinator

Fox Valley Orthopedics
09.2021 - 09.2022
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for patients and visitors.
  • Provided administrative support to physicians and clinical staff, contributing to overall office productivity.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Confirmed appointments, communicated with patients, and updated client records.
  • Organized, maintained and updated information in computer databases.

Front Desk Receptionist

Barrington Orthopedic Specialists
10.2020 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

Associate of Science - Medical Assistant

Waubonsee Community College
Sugar Grove, IL
08-2022

Skills

  • Patient scheduling
  • Customer service
  • EMR / EHR
  • Professionalism and ethics
  • Patient care coordination
  • Medical office administration
  • Clinical documentation

Accomplishments

  • Recognized for outstanding dedication to patient care. Extra Mile Employee Award 2025.

Timeline

Medical Assistant

Fox Valley Orthopedics
09.2022 - Current

Care Team Coordinator

Fox Valley Orthopedics
09.2021 - 09.2022

Front Desk Receptionist

Barrington Orthopedic Specialists
10.2020 - 09.2021

Associate of Science - Medical Assistant

Waubonsee Community College

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Lauren Turnquist