Jennifer Duran
Chicago
Summary
Dedicated professional with experience in patient support and crowd management. Skilled in time management, client engagement, and crisis resolution. Eager to leverage expertise in providing quality care and ensuring safety in workplace settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rehab Aide
Athletico
Chicago
04.2023 - Current
- Assisted physical therapists with patient care and treatment plans.
- Maintained cleanliness and organization of therapy equipment and facilities.
- Helped patients with exercises and mobility tasks during sessions.
- Prepared treatment areas for therapy sessions according to protocols.
- Supported administrative tasks, including scheduling appointments and managing files.
Crowd Manager
United Center, At Your Service
Chicago
09.2018 - 03.2020
- Managed crowd flow during events to ensure safety and comfort.
- Coordinated with security to address potential disruptions effectively.
- Communicated directives clearly to team members and attendees.
- Monitored entrances and exits for smooth transition between events or shows.
- Communicated regularly with facility management on any changes or updates related to the crowd.
- Responded quickly and effectively to customer inquiries or complaints regarding crowding issues.
Barista
Barnes & Noble
Skokie
01.2018 - 11.2018
- Maintained cleanliness and organization of the coffee bar area.
- Assisted customers with product selection and recommendations.
- Prepared and served high-quality coffee beverages to customers.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure smooth operations during busy hours.
- Handled cash transactions accurately at the register.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2017
Skills
- Patient care
- Appointment scheduling
- Client engagement
- Crisis management
- Crowd management
- Safety compliance
- Effective communication
- Time management
- Team collaboration
- Patience and tolerance
- Security protocols
Certification
Massage Therapist Certification- New School of Massage
References
References available upon request.
Timeline
Rehab Aide
Athletico
04.2023 - Current
Crowd Manager
United Center, At Your Service
09.2018 - 03.2020
Barista
Barnes & Noble
01.2018 - 11.2018
High School Diploma -
Penn Foster Career School