Jennifer Dale
Chicago
Summary
Dedicated professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
13
13
years of professional experience
Work History
Transaction Specialist I
JPMorgan Chase & Co.
Chicago
07.2023 - Current
- Process applications according to Standard Orders of Procedures provided by client
- Quality checking transaction to ensure accuracy, and maintain confidentiality. and place transaction in mail out envelope
- Maintain efficient rate of productivity and high rate of accuracy
- Contributing to meeting team goals in addition to individual responsibilities
Remittance Processor
Veterans Sourcing Group
Chicago
05.2021 - 07.2023
- Properly label folder
- Place applications into proper folder
- Verify that all contents of the transaction belongs to the transaction
- Maintaining site productivity and quality standards
- Contributing to meeting team goals in addition to individual responsibilities
Regional Project Coordinator
Ground Penetrating Radar Systems
Oakbrook Terrace
01.2019 - 04.2020
- Analyze Project Scope to determine and compile estimate to present to client
- Act as a Liaison between Residential, Industrial, and Commercial Clients and 24 Project Managers
- Coordinate the Scheduling of Concrete scanning and Utility Locating protects in Teamup
- Properly directed inbound calls in phone queues to improve call flow
- Create job tickets for Project Managers in Infor
- Verify that scheduled projects on calendar accurately reflect Monthly Revenue Report.
- Understand the differences between the various types of Concrete.
Personal Shopper
Walmart
Naperville
05.2018 - 01.2019
- Safely, accurately fill online orders for pick up using scanner.
- Organized Orders into their perspective Hourly time slots
- Load Customer's order into their vehicle and verify customer information using scanner.
- Load Walmart.com packages and Pick up orders into automatic dispensing tower and lockers.
- Monitor and Assist with the pick up of Walmart.com and Pick up orders.
Student Support Assistant
Columbia College
Jefferson City
10.2015 - 01.2018
- Maintained front reception, serving as the first point of contact for all visitors and potential students
- Walked Students through the process of completing Financial Aid and Registration
- Managed the Office Outlook general inquiry and proctor reservation daily
- Properly directed inbound calls in phone queues to improve call flow
- Act as a liaison between the Students and the Academic Advisor
- Completed 3-5 Call List per month of about at least 30 to 40 students
- Administered online Final and Midterm exams and monitored students as a test proctor for
- Entered and Organized Student's online midterm and final exam reservations in excel spreadsheet
- Clerical duties; Operated office machines, such as copy machines, printers, postage machine, fax machine
- Take tuition payments in the form of cash, card, and check and place students in a payment plan.
Crew Member
McDonald's
Jefferson City
11.2014 - 02.2016
- Collaborated with crew members to ensure the delivery of efficient of efficient, high-quality service.
- Mastered a POS (Point of Service) computer system for order taking.
- Take customer orders, operate cash registers, process various forms of payment, and distribute completed orders to customers
- Maintain dining area cleanliness for our customers to feel welcomed
Work Study Administrative Assistant
Lincoln University Office of Admissions
Jefferson City
08.2013 - 05.2014
- Operated office machines, such as copy machines, printers, computers
- Prepared admissions packets for recruitment events and general inquiries
- Create Labels, File, and maintain applications
- Answered phones and transferred to appropriate personnel.
Concessionist/Usher/Ticket Taker
AMC Entertainment
Lombard
05.2013 - 08.2013
- Prepared and served concession items for guests and assist with other theatre functions
- Maintained all areas of the theater were cleaned; lobby, game room, eating area, concession area, theaters, hallways and restrooms
- Upsell the benefits of the AMC Stubs Rewards program
- Check Accuracy of the ticket and direct customer to proper theatre.
- Provide excellent and efficient customer service to guests
Education
Bachelor of Liberal Studies - Biology and English
Lincoln University
Jefferson City, MOSkills
- Receptionist
- Project Coordination
- Computer Literacy
- Effective written communication
- Decision-making
- Microsoft Office
- Phone Etiquette
- Resourcefulness
- Customer Service
- Organizational Skills
- Multi-Line Phone System
- Creativity in finding solutions
- Anticipating customer needs
- Attention to detail
- Building rapport
- Application processing
- Quality control
- Transaction confidentiality
- Document verification
- Interpersonal skills
- Analytical thinking
Personal Information
Willing To Relocate: Anywhere
Timeline
Transaction Specialist I
JPMorgan Chase & Co.
07.2023 - Current
Remittance Processor
Veterans Sourcing Group
05.2021 - 07.2023
Regional Project Coordinator
Ground Penetrating Radar Systems
01.2019 - 04.2020
Personal Shopper
Walmart
05.2018 - 01.2019
Student Support Assistant
Columbia College
10.2015 - 01.2018
Crew Member
McDonald's
11.2014 - 02.2016
Work Study Administrative Assistant
Lincoln University Office of Admissions
08.2013 - 05.2014
Concessionist/Usher/Ticket Taker
AMC Entertainment
05.2013 - 08.2013
Bachelor of Liberal Studies - Biology and English
Lincoln University