Jenna Kaufmann
Orland Park
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
7Brew
Joliet, IL
11.2025 - Current
- Prepared high-quality beverages consistently according to standard recipes.
- Maintained cleanliness and organization of workstations.
- Engaged with customers to provide exceptional service and address inquiries.
- Operated espresso machines and coffee brewing equipment efficiently.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Implemented best practices for food safety and hygiene compliance in all tasks.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Promoted additional items with beverages, increasing store sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
Manager/Crew Member
Crave Cafe
Honolulu, HI
12.2023 - 05.2024
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Worked front counter and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Language Teacher
McKinley Community School for Adults
Honolulu, HI
02.2023 - 05.2023
- Assisted in teaching English to students from various countries, such as China, Vietnam, South Korea, Japan, and Thailand etc
- Collaborated with lead teacher to design engaging and effective lesson plans that incorporated various teaching methodologies and interactive activities
- Maintained a positive and productive classroom environment, encouraging student participation and managing classroom behavior
- Promoted cultural understanding by sharing aspects of Western culture through lessons, events, and extracurricular activities
- Assisted in evaluating student progress through activities and oral assessments, providing constructive feedback to help improve their language skills
Education
Bachelor of Arts - Teaching English To Speakers of Other Languages
Hawai'i Pacific University
Honolulu, HI05-2024
Skills
- Microsoft Word, PowerPoint, Excel etc
- Adobe Lightroom
- Student Assessment
- Lesson plan development
- Customer Service
- Assessment techniques
- Language instruction
- Language proficiency
- Assessment tools
- Time management
- Writing instruction
- Japanese Intermediate Level fluency
- Attention to detail
Certification
Paraprofessional Certification
Food Handlers
Languages
Japanese
Professional Working
English
Native or Bilingual
Spanish
Elementary
Timeline
Barista
7Brew
11.2025 - Current
Manager/Crew Member
Crave Cafe
12.2023 - 05.2024
Assistant Language Teacher
McKinley Community School for Adults
02.2023 - 05.2023
Bachelor of Arts - Teaching English To Speakers of Other Languages
Hawai'i Pacific University