Jenna Kaufmann
Chicago
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Patient and effectual Assistant Language Teacher proficient in instructing ESL students. Committed to instilling comprehensive understanding of language and culture through imaginative and efficient lesson plans. Fluent in English with years of background in Japanese and moderately familiar with Spanish
Overview
1
1
year of professional experience
Work History
Manager/Crew Member
Crave Cafe
12.2023 - 05.2024
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Worked front counter and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Language Teacher
McKinley Community School for Adults
02.2023 - 05.2023
- Assisted in teaching English to students from various countries, such as China, Vietnam, South Korea, Japan, and Thailand etc
- Collaborated with lead teacher to design engaging and effective lesson plans that incorporated various teaching methodologies and interactive activities
- Maintained a positive and productive classroom environment, encouraging student participation and managing classroom behavior
- Promoted cultural understanding by sharing aspects of Western culture through lessons, events, and extracurricular activities
- Assisted in evaluating student progress through activities and oral assessments, providing constructive feedback to help improve their language skills
Education
Bachelor of Arts - Teaching English To Speakers of Other Languages
Hawai'i Pacific University
Honolulu, HI05-2024
Skills
- Microsoft Word, PowerPoint, Excel etc
- Adobe Lightroom
- Student Assessment
- Lesson plan development
- Customer Service
- Assessment techniques
- Language instruction
- Language proficiency
- Assessment tools
- Writing instruction
- Japanese Intermediate Level fluency
Languages
Japanese
Professional Working
English
Native or Bilingual
Spanish
Elementary
Timeline
Manager/Crew Member
Crave Cafe
12.2023 - 05.2024
Assistant Language Teacher
McKinley Community School for Adults
02.2023 - 05.2023
Bachelor of Arts - Teaching English To Speakers of Other Languages
Hawai'i Pacific University
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