Jeffery Wallace
McHenry
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Reliable management professional with a passion for developing customer relationships. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
Overview
10
10
years of professional experience
Work History
General Manager
Advance Auto Parts
02.2024 - 07.2025
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Salesperson
Advance Auto
04.2023 - 02.2024
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
Assistant Manager
MPEC
03.2022 - 04.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Manager in Training
Advance Auto Parts
01.2021 - 03.2022
- Demonstrated ability to work independently as well as part of a team in order to achieve desired results.
- Trained new hires on company policies and procedures.
- Resolved complex issues quickly by applying creative solutions.
- Managed multiple tasks simultaneously while adhering to tight deadlines without sacrificing quality or accuracy.
- Managed employee performance through coaching, goal setting, and day-to-day direction.
General Manager
O'Reilly Auto Parts
07.2016 - 05.2018
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Provided clear direction and set priorities for accomplishing desired actions and results.
Shift Manager
O'Reilly Auto Parts
09.2015 - 07.2016
- Trained and supervised new staff members.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Created staff teams and delegated work tasks to increase productivity.
- Maintained a safe work environment by enforcing company policies and procedures.
Education
No Degree -
McHenry West Campus
McHenry, IL06.2008
Skills
- Sales Strategies
- Customer Service
- Training and Development
- Time Management
- Cost Control
Timeline
General Manager
Advance Auto Parts
02.2024 - 07.2025
Salesperson
Advance Auto
04.2023 - 02.2024
Assistant Manager
MPEC
03.2022 - 04.2023
Manager in Training
Advance Auto Parts
01.2021 - 03.2022
General Manager
O'Reilly Auto Parts
07.2016 - 05.2018
Shift Manager
O'Reilly Auto Parts
09.2015 - 07.2016
No Degree -
McHenry West Campus
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