Nathan Camacho
Chicago
Summary
Reliable individual with four years in the automotive industry and one year in the merchandise/stocking industry. Dedicated to accurate, efficient work and regulatory compliance. Well knowledgeable about service schedules, well-versed in reading technical documentation, and familiar with scoping various components. Proficient in problem-solving complex auto repair issues while constantly delivering quality service. I currently manage a Jiffy Lube with staff who are well-trained and efficient. I lead and discuss action plans for my team to meet monthly expectations and sales needs for the month. I've been the general manager at this store for one year. Since then, net sales and car count have gone up dramatically. My store currently averages an estimated $170,000 monthly, with an annual gross of $2.1 million Dollars. With an estimated 1,500 to 1,900 vehicles a month. I work hard with my team to give customers the satisfaction they deserve, and to make sure everyone on the team gets a share from the bonus pool at the end of the month.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
PVA
Chicago
10.2021 - Current
- Created detailed reports summarizing the findings from inspections and testing activities performed on production systems and equipment.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Researched account information when necessary to resolve customer issues quickly.
- Contacted customers to service accounts, address issues, and propose new offerings.
- Educated customers on product features and benefits to support sales efforts.
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
- Developed strategies for increasing customer satisfaction scores over time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Designed training schedules for new and existing employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Reviewed completed work and road-tested vehicles.
- Installed batteries, shock absorbers and exhaust systems.
- Maintained an organized work area that was free from hazardous materials.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Estimated costs of vehicle repair.
- Assisted other technicians in completing complex tasks during oil changes.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Checked fluid levels, replaced filters, and topped off fluids as necessary.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Provided estimates for labor costs associated with oil changes and other services.
- Monitored operations and reviewed records and metrics to understand company performance.
- Delegated daily tasks to team members to optimize group productivity.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Merchandise Stocker
Resturant Depot
Chicago
11.2020 - 02.2021
- Operated forklift and pallet jack to transport heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Ensured proper labeling on all products to ensure accuracy of pricing and product details.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Dusted surfaces in offices and classrooms to maintain a clean environment.
- Serviced, cleaned and restocked restrooms.
- Cleaned spills immediately using proper safety procedures.
- Assisted with stocking inventory on shelves as needed.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Reviewed employee performance evaluations quarterly in order to recognize outstanding achievements or address areas needing improvement.
Education
CICS NORTHTOWN ACADEMY
3900 W Peterson Ave Chicago, IL. 6065906-2021
Skills
- Inventory management
- Vehicle maintenance
- Staff training
- Team leadership
- Problem solving
- Sales strategies
- Sales Ability
- Sales strategy
- Sales invoicing
- Customer service
- Profit and revenue-generating strategies
- Relationship building
- Performance monitoring
- Sales expertise
- Employee training
- SMART goals
- Work planning
- Cash handling
- Product labeling
- Supply restocking
- Communication skills
- Shelf merchandising
- Pallet jack handling
- Shelf stocking
- Signing and pricing
- Merchandise stocking
Certification
- Electrical Certification
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
PVA
10.2021 - Current
Merchandise Stocker
Resturant Depot
11.2020 - 02.2021
CICS NORTHTOWN ACADEMY
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