Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janela Sapang

Harwood Heights

Summary

Resourceful Passenger Service Assistant known for high productivity and efficient task completion. Specialize in customer service, communication, and problem-solving skills, ensuring passenger satisfaction and safety. Excel in teamwork, adaptability, and conflict resolution to enhance travel experience for clients.

Overview

6
6
years of professional experience
2015
2015
years of post-secondary education

Work History

Passenger Service Assistant

Unifi Airport Services
Chicago
03.2019 - Current
  • Helped maintain order during boarding process by directing unruly passengers away from gate areas when necessary.
  • Greeted passengers and provided assistance with check-in procedures.
  • Managed customer complaints in a professional manner while resolving any issues that arose promptly.

Education

Instituto De Sto. Niño
Caloocan City, Philippines

Skills

  • Customer service
  • Check-in procedures
  • Queue management
  • Complaint resolution

Languages

English
Full Professional
Spanish
Limited
Tagalog
Full Professional

Timeline

Passenger Service Assistant

Unifi Airport Services
03.2019 - Current

Instituto De Sto. Niño
Janela Sapang