Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

Smit Thakkar

Des Plaines

Summary

I’m an IT professional with 2 years of hands-on networking experience, now shifting my focus toward a long-term career in cybersecurity. I currently work in a fast-paced airport environment, where I’ve learned the importance of clear communication, following strict procedures, and staying calm under pressure. I’m actively working on the Google Cybersecurity Certificate to build real-world skills in threat detection, risk management, and security operations. I’m excited to bring my technical background, problem-solving mindset, and genuine passion for cybersecurity into an entry-level role where I can learn, grow, and make a real impact.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Passenger Service Assistant

Sunline Services
Chicago
03.2025 - Current
  • Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Utilized PA system to announce departures and changes to landings.

  • Assisted passengers with check-in and boarding processes efficiently.
  • Managed customer complaints in a professional manner while resolving any issues that arose promptly.
  • Monitored passenger flow at gates ensuring boarding process was completed according to airline regulations.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.

Networking Intern

Modus Technologies
Rosemont
07.2022 - 10.2024
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Participated in meetings with vendors to negotiate contracts and pricing agreements.
  • Installed, configured and tested network hardware such as routers, switches and firewalls.
  • Collaborated with IT team members to identify areas of improvement within the network infrastructure.
  • Assisted with troubleshooting of LAN and WAN related issues.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Researched new technologies and solutions to improve existing networks.

Warehouse Assistant

RR Kabel
Ahmedabad City
06.2019 - 12.2020
  • Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
  • Managed weekly cycle counts to ensure accurate inventory levels are maintained.
  • Coordinated with the shipping department to schedule pick-ups and deliveries.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Packed goods for shipment, including labeling boxes and preparing shipping documents.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Cross-checked order forms against actual products received or sent out for accuracy.
  • Performed daily cycle counts to ensure accuracy of inventory records.

Education

Bachelor of Science - Computer Information Systems

East-West University
Chicago, IL
03-2026

High School Diploma -

Kum Kum High School
Ahmedabad City, Gujarat State, India
06-2020

Skills

  • Network troubleshooting
  • Database management
  • Technical support
  • Customer service
  • Time management
  • Team collaboration
  • Documentation verification
  • Airline policies
  • Customer service management
  • Python
  • MySQL
  • MS Office
  • Cybersecurity principles
  • Cybersecurity analysis
  • Cybersecurity fundamentals
  • Linux
  • Firewalls
  • VPNs and Remote Access
  • Help desk
  • Active directory
  • Ticketing systems
  • Networking

Languages

English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual

Affiliations

Mentor for Freshman Computer Science Students

Helped new students understand basic computer science topics and answered their questions when needed.

Member of East-West University Computer Science Club

Attended meetings, joined group activities, and took part in learning sessions with other students.

Assisted Professors with Lab Setup and Student Tech Support

Helped set up computers in the lab and supported students and professors with basic tech issues.

Accomplishments

East-West University

Provided helpful support to first-year Computer Information Systems students by offering academic guidance, helping them build basic technical skills, and assisting with their transition into the program.

Certification

Google Cybersecurity Professional Certificate (In Progress)

Coursera (by Google) — Expected Completion: September 2025

Focused on practical skills in cybersecurity fundamentals, network security, threat detection, incident response, and hands-on labs with real tools.

CompTIA Security+ (SY0-701) (Pursuing)

Planned Exam Date: December 2025

Preparing for the industry-standard certification covering risk management, network defense, security policies, and compliance.

Timeline

Passenger Service Assistant

Sunline Services
03.2025 - Current

Networking Intern

Modus Technologies
07.2022 - 10.2024

Warehouse Assistant

RR Kabel
06.2019 - 12.2020

Bachelor of Science - Computer Information Systems

East-West University

High School Diploma -

Kum Kum High School
Smit Thakkar