Overview
Work History
Education
Skills
Certifications/Badges
Timeline
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Emily Barrios

Professional Billing And Charge Router Analyst
Elgin,IL

Overview

11
11
years of professional experience

Work History

Epic Application Analyst

Mercyhealth System
05.2023 - Current
  • Monitors and completes tickets within ServiceDeskPlus for both the Professional Billing Team and the Charging Team
  • Mentors newly certified analysts and assists with projects/tickets via regular meetings to discuss outstanding questions/concerns
  • Reviews and moves build to PRD via Content Management for newer analysts on PB team
  • Regularly reviews Benefit’s Engine Accuracy Reporting provided by Epic to determine necessary changes to visit types/Benefits Engine build to improve copay generation accuracy and increase patient satisfaction
  • PB/Charging lead on various projects to establish new services or expand existing services to new departments by creating new charge codes, adding pricing, automating estimates if necessary, and working with clinical application teams to complete testing
  • Lead a team of three on an Estimate Automation Project to investigate charge history and collaborate with operational users and the Ambulatory Application team to automate create and finalize estimates for pre-authorized scheduled orders across 24 specialties that accurately reflect clinic pricing, PBB pricing, and Critical access pricing
  • Worked closely with other analysts (HB and Beaker) as the PB Lead for an Inter-Company Labs project to implement a charge cloning process - this process allows for appropriate revenue routing to the performing labs in scenarios where a lab must be sent to a separate internal lab for processing, but billing to the insurance and patient must reflect the collecting lab
  • Completes projects for the Charging Team to implement charge router automation based on needs and requests placed by the coding team (i.e. automatically applying modifiers, updating POS, etc.)

Epic Application Analyst

Tegria
06.2022 - 05.2023
  • Worked with client to determine appropriate scope for PB requests and monthly ticket completion goals
  • Triaged and documented within tickets via ServiceNow to ensure timely completion of tickets as well as transparent resolution steps for client staff
  • Investigated, built, tested, and implemented updates within Epic to resolve end user reported issues and maintenance requests

Service Center Specialist

Tegria
08.2021 - 05.2022
  • Monitored high volumes of incoming calls from both patients and health system employees while maintaining a positive attitude and clear communication to resolve issues efficiently
  • Worked with patients using Epic MyChart to troubleshoot navigational, login, telemedicine, appointment scheduling, and other relevant issues
  • Worked with Johns Hopkins staff to identify and troubleshoot workflow issues and triaged issues requiring Epic Application team assistance when needed

Underwriting Support Coordinator I

Drivetime
10.2019 - 08.2021
  • Verified sales documentation and exceeded production expectations with 98% accuracy
  • Promoted to Underwriting Support Coordinator II (2/20 - 11/20) - increased production expectations
  • Promoted to Loan Review Specialist I (12/20 - 8/21)
  • Reviewed employment/income documents and Social Security cards for potential fraud indicators
  • Met speed and production expectations while maintaining 98.5% accuracy

RH Specialist - Benton CILA

Rosecrance
05.2017 - 08.2019
  • Collaborated with a team to support adults with Schizophrenia in reaching treatment goals
  • Documented client progress in the myAvatar electronic health record system

Psychology Department Assistant

Augustana College
08.2016 - 05.2017
  • Recorded student grades, conducted course evaluations, reviewed test answers/class performance to pinpoint necessary areas for improvement, and aided department faculty to minimize their workload

Reading/Writing Center Peer Tutor

Augustana College
08.2014 - 05.2017
  • Worked with students of all academic levels and English Language Learners to improve their reading, writing, study, and time management skills to assist in overall student success
  • Presented information and facilitated discussions concerning various reading/writing skills across campus

Education

Bachelor of Arts - Psychology

Augustana College
Rock Island, IL
05.2001 -

Skills

Dependability

Organization

Time-management

Strong Work Ethic

Communication

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Certifications/Badges

July 2022 - Resolute Professional Billing Administration with Single Billing Office Certification

June 2023 - Patient Estimates Badge

November 2023 - Charge Router Certification

Timeline

Epic Application Analyst

Mercyhealth System
05.2023 - Current

Epic Application Analyst

Tegria
06.2022 - 05.2023

Service Center Specialist

Tegria
08.2021 - 05.2022

Underwriting Support Coordinator I

Drivetime
10.2019 - 08.2021

RH Specialist - Benton CILA

Rosecrance
05.2017 - 08.2019

Psychology Department Assistant

Augustana College
08.2016 - 05.2017

Reading/Writing Center Peer Tutor

Augustana College
08.2014 - 05.2017

Bachelor of Arts - Psychology

Augustana College
05.2001 -

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Emily BarriosProfessional Billing And Charge Router Analyst