Shannon Maro
Algonquin
Summary
Results-driven Epic Application Analyst with expertise in clinical workflow analysis and software implementation. Proven ability to lead cross-functional teams, optimize processes, and enhance system functionality to align with healthcare standards. Certified in Grand Central, Prelude, Cadence, RTE and Welcome.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Epic Application Analyst
Endeavor Health
Arlington Heights, IL
07.2015 - Current
- Analyzed Epic application functionality, identifying areas for system enhancements and user training needs.
- Collaborated with clinical staff to gather requirements for application modifications, ensuring alignment with healthcare standards.
- Developed and maintained comprehensive documentation for application workflows and user guides to support end-users.
- Led cross-functional teams in testing new Epic features, ensuring successful implementation and minimal disruption to operations.
- Streamlined processes by implementing best practices in system configuration and application usage across departments.
- Drove strategic initiatives for system upgrades, aligning technology solutions with organizational goals and patient care objectives.
- Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
- Played a key role in the consolidation of three hospital systems operating on separate Epic Versions into a single Epic environment.
- Collaborated with multidisciplinary teams to standardize registration, scheduling and patient access processes across multiple facilities.
Epic Instructional Designer
Endeavor Health
Arlington Heights, IL
08.2013 - 07.2015
- Developed engaging e-learning modules utilizing Articulate Storyline and Adobe Captivate.
- Collaborated with subject matter experts to align instructional materials with organizational goals.
- Conducted needs assessments to identify gaps in training programs and recommend enhancements.
- Designed and implemented assessment tools to evaluate learner performance and program effectiveness.
- Streamlined course design processes, resulting in increased efficiency and consistency across training initiatives.
- Contributed to development of comprehensive employee training courses.
Patient Access Registrar
Endeavor Health
Application Analyst
07.2006 - 08.2013
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Facilitated efficient scheduling of appointments, optimizing patient flow and resource allocation.
- Conducted insurance verification and eligibility checks to enhance patient access to services.
- Collaborated with clinical staff to streamline admissions procedures, improving overall operational efficiency.
- Trained new registrars on systems and protocols, fostering a cohesive team environment.
- Maintained high standards of service during peak periods in the Emergency Department.
- Managed admissions, transfers and discharge from Emergency Department and outside locations.
Education
Bachelor of Science - Healthcare Leadership
National Louis University
Chicago, ILSkills
- Clinical workflow analysis
- Software implementation
- Epic certification
- Issue resolution
- Data migration
- End-user training
- Application testing
- Epic module expertise
- Healthcare IT
- Teamwork and collaboration
- Multitasking
- Reliability
- Team collaboration
- Adaptability and flexibility
- Team building
- Self motivation
- Time management abilities
- System testing
- System maintenance
- Troubleshooting
Certification
Grand Central, Prelude, Cadence, Eligibility and Welcome
Timeline
Epic Application Analyst
Endeavor Health
07.2015 - Current
Epic Instructional Designer
Endeavor Health
08.2013 - 07.2015
Patient Access Registrar
Endeavor Health
07.2006 - 08.2013
Bachelor of Science - Healthcare Leadership
National Louis University