Heather Simpson
St Charles
Summary
Proven Fine Dining Server and Trainer with over 30 years experience. Able to excel in a fast-paced environment. Proven track record of ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, while consistently meeting changing needs. Highly skilled in entertaining large groups/parties. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Consistently chosen to mentor new hires
Overview
18
18
years of professional experience
Work History
Server
Ivy Restaurant
04.2017 - Current
- First choice to entertain large family/corporate outings
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server Trainer
The Country House
06.2006 - 08.2017
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Education
No Degree - Billing And Coding
College of DuPage
Glen Ellyn, IL05-1990
Skills
- Exceptional customer service
- Highly Skilled at handling large groups
- Hospitality service expertise
- Memory retention
Timeline
Server
Ivy Restaurant
04.2017 - Current
Server Trainer
The Country House
06.2006 - 08.2017
No Degree - Billing And Coding
College of DuPage
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