Hafeeza Green
Justice
Summary
Dynamic professional with a strong work ethic and proven cleaning proficiency at Hilton Garden Inn Hotel. Enhanced guest satisfaction by reducing complaints through effective communication and attention to detail. Demonstrated adaptability and teamwork while implementing efficient cleaning techniques, contributing to a consistently welcoming environment.
Overview
12
12
years of professional experience
Work History
Public Area Attendant
Hilton Garden Inn Hotel
Iowa City, IA
05.2026 - Current
- Maintained cleanliness and organization of public areas, ensuring guest satisfaction and comfort.
- Assisted with setup and breakdown of events in common spaces, supporting smooth operations.
- Monitored inventory levels of cleaning supplies, reporting needs to management for timely restocking.
- Responded promptly to guest requests and concerns, enhancing overall service experience.
- Collaborated with housekeeping team to ensure consistent quality across all public areas.
- Trained new staff on best practices for maintaining hygiene standards and operational procedures.
- Implemented efficient cleaning techniques, contributing to improved workflow and time management.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Supported sustainability initiatives by properly sorting waste materials for recycling or disposal in accordance with hotel policies.
- Streamlined workflow by creating daily task lists based on hotel occupancy rates and event schedules.
- Enhanced the aesthetics of public spaces with thoughtful placement of furniture, decorative items, and lighting features as directed by management or design teams.
- Promoted a welcoming atmosphere for guests through friendly interactions and a proactive approach to addressing any observed concerns or opportunities for improvement in public areas.
- Upheld brand standards consistently by adhering to established guidelines for appearance, conduct, and performance expectations within the workplace.
- Complied with all safety regulations, reducing accidents or injuries while performing job duties.
- Conserved energy consumption through prudent use of electricity while performing daily tasks such as vacuuming, mopping, and dusting.
- Participated in regular training sessions to stay current on best practices for cleaning techniques and products usage.
- Enhanced guest satisfaction with meticulous attention to detail in maintaining clean and orderly spaces.
Lead DSP
Sevita
Marion, IA
10.2022 - 04.2026
- Supervised daily activities for individuals with disabilities, ensuring safety and comfort.
- Developed personalized care plans in collaboration with interdisciplinary teams to enhance client well-being.
- Trained and mentored new staff on best practices in direct support and crisis intervention techniques.
- Implemented behavior support strategies to promote independence and improve life skills among clients.
- Monitored progress towards goals, adjusting care strategies based on individual needs and outcomes.
- Facilitated communication between clients, families, and service providers to ensure continuity of care.
- Conducted regular assessments of client needs, recommending resources to optimize support services.
- Led team meetings to discuss case management updates, fostering a collaborative work environment for staff development.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
- Encouraged client autonomy by guiding the development of decision-making skills and offering support when needed.
- Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
Laundry Attendant
Staybridge Suites Hotel
Cedar Rapids, IA
04.2021 - 10.2022
- Operated industrial laundry equipment to ensure efficient processing of linens and guest garments.
- Sorted, washed, dried, and folded hotel linens according to established standards for quality and cleanliness.
- Maintained cleanliness and organization of laundry area, adhering to safety and sanitation protocols.
- Monitored inventory levels of laundry supplies and alerted management for timely restocking.
- Conducted routine maintenance checks on laundry equipment to prevent downtime and ensure optimal performance.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Examined dried clothes to identify stains, tears and issues.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
Housekeeping Manager
Willowbrook Nursing Home
Willowbrook, IL
08.2018 - 2020
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and compliance with regulations.
- Trained and mentored housekeeping staff on efficient cleaning techniques and safety protocols.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
- Maintained inventory of cleaning supplies, ensuring availability while minimizing waste.
Commercial and Residential Cleaner
Merry Maids
Justice, IL
06.2016 - 10.2018
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized specialized cleaning equipment, including vacuums and steam cleaners, to enhance efficiency.
- Adapted cleaning techniques based on surface types and client preferences to achieve optimal results.
- Maintained inventory of cleaning supplies, ensuring availability for scheduled tasks and emergencies.
- Collaborated with team members to streamline workflows and improve overall service delivery.
- Trained new staff on safety protocols and effective cleaning practices to uphold company standards.
- Implemented feedback from clients to refine service offerings and address specific needs promptly.
- Conducted quality inspections post-cleaning, identifying areas for improvement in service execution.
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
- Supported clients'' health and well-being by ensuring consistently sanitized living and working environments.
- Improved the appearance of residential properties, leading to increased property value and marketability.
- Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
- Collaborated with team members on large-scale cleaning projects, completing tasks quickly and effectively.
Housekeeper/Laundry Aide
Alden Estates of Orland Park
Orland Park, IL
01.2015 - 09.2017
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Assisted in laundry operations, ensuring timely processing of linens and personal items.
- Operated cleaning equipment safely and efficiently to uphold facility standards.
- Collaborated with team members to complete daily cleaning tasks effectively.
- Adapted to changing priorities while ensuring consistent service quality across shifts.
- Implemented best practices for waste disposal and recycling within the facility.
- Trained new staff on cleaning protocols and safety procedures for optimal performance.
Education
High School Diploma -
Chicago Military Academy
Chicago, IL06.2008
Skills
- Flexibility
- Safety awareness
- Teamwork orientation
- Cleaning proficiency
- Maintenance
- Willingness to learn
- Strong work ethic
- Teamwork
- Routine maintenance
- Time management
- Attention to detail
- Multitasking
- Adaptable and flexible
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Active listening
- Adaptability and flexibility
- Trash collection and removal
- Decision-making
- Heavy lifting
- Communication and interpersonal skills
- Detail-oriented
- Relationship building
Timeline
Public Area Attendant
Hilton Garden Inn Hotel
05.2026 - Current
Lead DSP
Sevita
10.2022 - 04.2026
Laundry Attendant
Staybridge Suites Hotel
04.2021 - 10.2022
Housekeeping Manager
Willowbrook Nursing Home
08.2018 - 2020
Commercial and Residential Cleaner
Merry Maids
06.2016 - 10.2018
Housekeeper/Laundry Aide
Alden Estates of Orland Park
01.2015 - 09.2017
High School Diploma -
Chicago Military Academy