Hafeeza Green
Justice
Summary
Dynamic professional with a strong work ethic and proven cleaning proficiency at Hilton Garden Inn Hotel. Enhanced guest satisfaction by reducing complaints through effective communication and attention to detail. Demonstrated adaptability and teamwork while implementing efficient cleaning techniques, contributing to a consistently welcoming environment.
Overview
12
12
years of professional experience
Work History
Public Area Attendant
Hilton Garden Inn Hotel
05.2026 - Current
- Maintained cleanliness and organization of public areas, ensuring guest satisfaction and comfort.
- Assisted with setup and breakdown of events in common spaces, supporting smooth operations.
- Monitored inventory levels of cleaning supplies, reporting needs to management for timely restocking.
- Responded promptly to guest requests and concerns, ensuring swift resolution and positive service experience.
- Collaborated with housekeeping team to ensure consistent quality across all public areas.
- Trained new staff on best practices for maintaining hygiene standards and operational procedures.
- Implemented efficient cleaning techniques, contributing to improved workflow and time management.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Removed rubbish and debris from public areas to maintain cleanliness and safety standards. from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Supported sustainability initiatives by properly sorting waste materials for recycling or disposal in accordance with hotel policies.
- Created daily task lists based on hotel occupancy rates and event schedules, improving workflow efficiency and task prioritization.
- Promoted a welcoming atmosphere for guests through friendly interactions and a proactive approach to addressing any observed concerns or opportunities for improvement in public areas.
- Upheld brand standards consistently by adhering to established guidelines for appearance, conduct, and performance expectations within the workplace.
- Complied with all safety regulations, reducing accidents or injuries while performing job duties.
- Conserved energy consumption through prudent use of electricity while performing daily tasks such as vacuuming, mopping, and dusting.
- Participated in regular training sessions to stay current on best practices for cleaning techniques and products usage.
Lead DSP
Sevita
10.2022 - 04.2026
- Implemented individualized support plans and goal-setting strategies, increasing client independence and self-sufficiency.
- Implemented behavior support strategies to promote independence and improve life skills among clients.
- Supervised daily activities for individuals with disabilities, ensuring safety and comfort.
- Trained and mentored new staff on best practices in direct support and crisis intervention techniques.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
- Guided development of decision-making skills in clients, fostering autonomy and providing necessary support.
- Monitored progress towards goals, adjusting care strategies based on individual needs and outcomes.
- Conducted regular assessments of client needs, recommending resources to optimize support services.
- Facilitated communication between clients, families, and service providers to ensure continuity of care.
- Facilitated team meetings to discuss case management updates, promoting collaboration and professional growth among staff.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
- Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client well-being.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
Laundry Attendant
Staybridge Suites Hotel
04.2021 - 10.2022
- Sorted, washed, dried, and folded hotel linens according to established standards for quality and cleanliness.
- Operated industrial laundry equipment to ensure efficient processing of linens and guest garments.
- Maintained cleanliness and organization of laundry area, adhering to safety and sanitation protocols.
- Monitored inventory levels of laundry supplies and notified management for prompt restocking to prevent service delays.
- Conducted routine maintenance checks on laundry equipment to prevent downtime and ensure optimal performance.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Coordinated daily laundry tasks with team members, enhancing workflow and ensuring timely completion of laundry services.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Inspected dried clothes for stains, tears, and other issues to ensure quality standards. to identify stains, tears and issues.
- Expedited laundering process by pre-treating heavily soiled items, ensuring thorough cleaning and maintaining quality standards.
Housekeeping Manager
Willowbrook Nursing Home
08.2018 - 04.2020
- Supervised daily housekeeping operations, upholding high cleanliness standards and ensuring regulatory compliance.
- Trained and mentored housekeeping staff in efficient cleaning techniques and safety protocols, enhancing team skill set.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
- Maintained inventory of cleaning supplies, ensuring availability and reducing waste through effective management.
Commercial and Residential Cleaner
Merry Maids
06.2016 - 10.2018
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized specialized cleaning equipment, including vacuums and steam cleaners, to enhance efficiency.
- Adapted cleaning techniques based on surface types and client preferences to achieve optimal results.
- Maintained inventory of cleaning supplies, ensuring readiness for scheduled tasks and emergencies to support seamless service delivery.
- Collaborated with team members to streamline workflows and improve overall service delivery.
- Trained new staff on safety protocols and effective cleaning practices to ensure compliance with company standards and promote a safe working environment.
- Implemented feedback from clients to refine service offerings and address specific needs promptly.
- Conducted post-cleaning quality inspections, identifying improvement areas to enhance service execution and client satisfaction.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Supported clients'' health and well-being by ensuring consistently sanitized living and working environments.
- Improved the appearance of residential properties, leading to increased property value and marketability.
- Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
- Collaborated with team members on large-scale cleaning projects, completing tasks quickly and effectively.
Housekeeper/Laundry Aide
Alden Estates of Orland Park
01.2015 - 09.2017
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Supported laundry operations, ensuring timely processing of linens and personal items to maintain hygiene standards.
- Operated cleaning equipment safely and efficiently to uphold facility standards.
- Worked collaboratively with team members to efficiently complete daily cleaning tasks and maintain high cleanliness standards.
- Adapted to changing priorities while ensuring consistent service quality across shifts.
- Executed best practices for waste disposal and recycling, contributing to a sustainable facility environment.
- Trained new staff on cleaning protocols and safety procedures for optimal performance.
Education
High School Diploma -
Chicago Military Academy
Chicago, ILSkills
- Cleaning techniques
- Sanitation practices
- Hygiene standards
- Safety awareness
- Inventory management
- Maintenance
- Flexibility
- Flexibility
- Maintenance
Work History
01-2020
Timeline
Public Area Attendant
Hilton Garden Inn Hotel
05.2026 - Current
Lead DSP
Sevita
10.2022 - 04.2026
Laundry Attendant
Staybridge Suites Hotel
04.2021 - 10.2022
Housekeeping Manager
Willowbrook Nursing Home
08.2018 - 04.2020
Commercial and Residential Cleaner
Merry Maids
06.2016 - 10.2018
Housekeeper/Laundry Aide
Alden Estates of Orland Park
01.2015 - 09.2017
High School Diploma -
Chicago Military Academy