Gurmane Springfield
Chicago
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Focused on providing top quality customer service.
Overview
4
4
years of professional experience
Work History
Premier Service Agent
AT&T Mobility
10.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided customer service to guests, including answering questions and resolving complaints.
- Processed payments accurately and efficiently using cash registers or point of sale systems.
- Responded promptly to telephone inquiries from customers regarding availability of accommodations and rates.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
Patient Services Representative
Carle Foundation Hospital
06.2022 - 07.2023
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Reviewed patient records for accuracy and completeness of data entry.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Compiled daily reports on number of patients seen, services rendered..
- Performed administrative duties such as filing documents into electronic health record system.
- Applied HIPAA privacy and security regulations while handling patient information.
Stocker/Cashier
Walmart
11.2020 - 05.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Stocked shelves to match planogram images and instructions.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
High School Diploma - General Diploma
Centennial High School
Champaign, IL05-2012
Skills
- Complaint Handling
- Upselling Strategies
- Performance Tracking
- Client Relationship Building
- Order Processing
- Call Documentation
- Customer Service
- Multi-Line Phone Systems
- Adaptability and Flexibility
- Computer Skills
- Multitasking
- Inbound and Outbound Calling
- Transaction Processing
Timeline
Premier Service Agent
AT&T Mobility
10.2023 - Current
Patient Services Representative
Carle Foundation Hospital
06.2022 - 07.2023
Stocker/Cashier
Walmart
11.2020 - 05.2022
High School Diploma - General Diploma
Centennial High School
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