Amber Buckert
Sterling
Summary
Dynamic professional with a proven track record at ATT, excelling in client relationship building and complaint handling. Leveraging strong empathy and exceptional communication skills, I consistently enhanced customer satisfaction and retention. Proficient in CRM software, I effectively resolved issues, driving improvements in service delivery and fostering lasting client connections.
Experienced with managing high-volume customer interactions and resolving complex issues. Utilizes strong communication and problem-solving skills to enhance customer satisfaction. Track record of effective collaboration and adaptability in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Premier Service Agent
ATT
05.2024 - 10.2025
- Delivered exceptional customer service by resolving inquiries and enhancing client satisfaction.
- Utilized CRM software to manage customer interactions and maintain detailed records of service requests.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery processes.
- Provided ongoing support for technical issues, ensuring timely resolution and minimal disruption for clients.
- Achieved higher levels of customer retention through exceptional problem-solving abilities coupled with empathetic listening skills.
Rout Sales Representative
Frito Lay
05.2022 - 05.2024
- Managed daily route operations, ensuring timely deliveries and customer satisfaction.
- Built strong relationships with customers through effective communication and service.
- Conducted inventory management to maintain stock levels and minimize waste.
- Demonstrated product knowledge to promote sales and enhance customer experience.
- Trained new hires on best practices for sales techniques and route management.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
Meat and Seafood Manager
Whole Foods Market Inc
06.2015 - 05.2022
- Delivered exceptional customer service by resolving inquiries and enhancing client satisfaction.
- Utilized CRM software to manage customer interactions and maintain detailed records of service requests.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery processes.
- Provided ongoing support for technical issues, ensuring timely resolution and minimal disruption for clients.
- Achieved higher levels of customer retention through exceptional problem-solving abilities coupled with empathetic listening skills.
Education
Certificate - Culinary
Art Institutes of Chicago
Chicago, ILSkills
- Strong empathy
- Client relationship building
- Exceptional communication
- Complaint handling
- Multitasking Abilities
- Call center experience
- Phone etiquette
- Issue and complaint resolution
Timeline
Premier Service Agent
ATT
05.2024 - 10.2025
Rout Sales Representative
Frito Lay
05.2022 - 05.2024
Meat and Seafood Manager
Whole Foods Market Inc
06.2015 - 05.2022
Certificate - Culinary
Art Institutes of Chicago