Griselda Castillo
Chicago,IL
Summary
Dedicated Lead Dental Assistant with 18 years experience in infection control, patient education, and efficient scheduling. Ability to enhance patient satisfaction and optimize clinic operations.
Overview
18
18
years of professional experience
Work History
Lead Dental Assistant
DentalWorks
Chicago, IL
06.2008 - Current
- Supervised daily operations of dental procedures to ensure high-quality patient care.
- Trained and mentored junior dental assistants on clinical protocols and best practices.
- Implemented efficient scheduling systems for patient appointments, improving workflow productivity.
- Assisted in the development of infection control policies to maintain compliance with health regulations.
- Collaborated with dentists to optimize treatment plans and enhance patient satisfaction levels.
- Managed inventory and procurement of dental supplies, reducing costs through effective budgeting strategies.
- Led quality assurance initiatives, driving improvements in clinic processes and patient outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
Education
Dental Assistant Certificate
Everest College
Chicago, IL05-2008
Skills
- Appointment scheduling
- Patient charting
- Infection control proficiency
- Endodontic procedures
- Equipment sterilization
- Oral surgery assistance
- Assist in implant procedures
- Digital X-ray expertise
- Impression taking
- Coronal polishing
- Orthodontic support in both invisalign and traditional brackets
- Insurance coordination
- Insurance claims
- Multilingual communication
- Records management
- Restorative dentistry
- Fluoride treatments
- Application of curodont
- Proficient in digital scanning-Itero
- Dental office administration
- Insurance billing
- Electronic charting
- Knowledgeable in Eaglesoft, PV2020, Dentrix, Denticon
- Inventory management
- OSHA regulations
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Lead Dental Assistant
DentalWorks
06.2008 - Current
Dental Assistant Certificate
Everest College