Miah Rice
Minooka
Summary
Provided exceptional customer service to enhance client satisfaction and loyalty. Supported team members in effective communication and negotiation to foster positive relationships with management and customers.
Overview
13
13
years of professional experience
Work History
Lead Dental Assistant
Aspen Dental
07.2023 - Current
- Supervised a team of 3 dental assistants, providing guidance and support in daily tasks
- Assisted the dentist during procedures by preparing instruments, sterilizing equipment, and ensuring patient comfort
- Implemented an efficient inventory management system to track and reorder dental supplies
- Trained new dental assistants on proper techniques for chairside assistance and infection control protocols
- Performed digital radiography and developed X-rays for accurate diagnosis
- Maintained strict adherence to infection control guidelines, ensuring a safe environment for patients and staff
- Prepared treatment rooms before each procedure, ensuring all necessary instruments and materials were readily available
- Collaborated with the front desk staff to ensure smooth patient flow throughout the clinic
- Assisted in taking impressions for various dental prosthetics such as crowns, bridges, and dentures
- Performed basic laboratory tasks such as pouring impressions and fabricating temporary crowns
- Supported patients with special needs or anxiety by creating a calm and reassuring environment in the dental office
- Conducted preliminary examinations on patients, recording vital signs and medical history information accurately
- Instructed patients on post-operative care following oral surgery procedures like extractions or implant placements
- Maintained confidentiality of patient information according to HIPAA regulations
- Assisted in the fabrication and adjustment of dental prosthetics such as dentures or bridges
- Participated in continuing education courses to stay updated on the latest advancements in dental technology and techniques
- Collaborated with other members of the dental team to ensure seamless coordination of patient care
- Maintained a clean and organized work environment, including sterilization of instruments and disinfection of surfaces
- Assisted dentist during surgical procedures by providing appropriate instruments and suctioning fluids from the oral cavity
Retail Banker
Chase Bank
10.2019 - 06.2023
- Assisting with deposit and savings accounts
- Counseling customers on banking products and services
- Generating new business by selling to prospective and existing clients
- Restocking the ATM when needed
Retail Banker
Woodforest National Bank
04.2018 - 08.2019
- Assisting with deposit and savings accounts
- Counseling customers on banking products and services
- Generating new business by selling to prospective and existing clients
- Restocking the ATM when needed
- Heather
Sales Associate
Binnys beverage Depo
06.2018 - 04.2019
- Greet Customers and ascertain what each customer was looking for and or needed.
- Describe merchandise and explained use, operation, and care of merchandise.
- Demonstrate use and or operation of merchandise.
- Placed special orders or called other stores to find availability of the items.
- Open and close cash registers, counted money, separated charge slips, coupons, and vouchers; balanced cash drawers, and made deposits slips.
- Watched for & recognized security risks and thefts, and learned how to prevent and or handle these situations.
- Inventory of stock and requisition of new stock
- Cleaned shelves, counters, and tables.
- Lora – Sales Associate
Sales Associate
Lowes
10.2016 - 04.2018
- Greet Customers and ascertain what each customer was looking for and or needed.
- Describe merchandise and explained use, operation, and care of merchandise.
- Demonstrate use and or operation of merchandise.
- Placed special orders or called other stores to find availability of the items.
- Open and close cash registers, counted money, separated charge slips, coupons, and vouchers; balanced cash drawers, and made deposits slips.
- Watched for & recognized security risks and thefts, and learned how to prevent and or handle these situations.
- Inventory of stock and requisition of new stock.
- Exchange merchandise for customers and accept returns.
- Cleaned shelves, counters, and tables.
- Open and close the store
- Suzanne
CNA
Clarendale
06.2016 - 10.2016
- Assisted patients when needed
- Worked over nights
- Cleaned areas in workplace
- Assisted nurses if the needed help with medications
- Made sure they were comfortable over the night
- Abby
Sales lead
Gymboree
11.2015 - 06.2016
- Greet Customers and ascertain what each customer was looking for and or needed.
- Describe merchandise and explain use, operation, and care of merchandise.
- Demonstrate use and or operation of merchandise.
- Placed special orders or called other stores to find availability of the items.
- Open and close cash registers, counted money, separated charge slips, coupons, and vouchers; balanced cash drawers, and made deposit slips.
- Watched for & recognized security risks and thefts, and learned how to prevent and or handle these situations.
- Inventory of stock and requisition of new stock.
- Exchange merchandise for customers and accept returns.
- Cleaned shelves, counters, and tables.
- Open and close the store
- Travel to different locations if needed
- Jennifer
Sales Associate
Charlotte Russe
06.2015 - 11.2015
- Greeted Customers and assisted with what each customer was looking for and or needed.
- Described merchandise and explained use, operation, and care of merchandise.
- Demonstrated use and or operation of merchandise.
- Placed special orders or called other stores to find availability of the items.
- Open and closed cash registers, counted money, separated charge slips, coupons, and vouchers; balanced cash drawers, and made deposits slips.
- Watched for & recognized security risks and thefts, and learned how to prevent and or handle these situations.
- Inventory of stock and requisition of new stock.
- Exchange merchandise for customers and accept returns.
- Cleaned shelves, counters, and tables.
- Rachel Grothe
Hostess
Texas Roadhouse
06.2012 - 07.2013
- Greeted guests and seated them at tables or in the waiting area.
- Provided guests with menus.
- Assigned patrons to tables suitable for their needs and according to rotation so that servers received the appropriate number of seating.
- Spoke with guests to ensure satisfaction with food and service.
- Answered telephone calls and responded to inquiries, transferred calls accordingly.
- Took carry-out orders.
- Worked as a liaison between kitchen staff, management staff, serving staff & customers to ensure that dining details are handled properly and all concerns are addressed appropriately.
- Coordinated parties and or special events and services.
- Performed marketing and advertising services.
Education
Dental Hygiene
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Joliet Junior College
Joliet, ILHigh School Diploma - undefined
Lincoln Way East High School
Frankfort, IL06.2014
Skills
- Appointment scheduling
- Patient charting
- Infection control proficiency
- Endodontic procedures
- Equipment sterilization
- Dental radiography
- Patient relations
- Digital X-ray expertise
- Impression taking
- Prosthodontics experience
- Team collaboration
- Patient management
- Diagnostic imaging
- Orthodontic support
- Restorative procedures
- Scheduling appointments
- Local anesthetic proficiency
- Dental impression specialist
- Strong manual dexterity
- Radiography
- Restorative dentistry
- Exam room setups
- Dental materials selection
- Treatment delivery
- Dental impressions
- Treatment room setup
- Procedure support
- Patient education
- Treatment room breakdown
- Dental staff assistance
- X-ray processing
- Patient scheduling
- Dental procedure preparation
- Strong writing and verbal skills
- Stress management techniques
- Dental hygiene
- Taking X-rays
- OSHA regulations
- HIPAA compliance
- Dental terminology
- Patient services
Timeline
Lead Dental Assistant
Aspen Dental
07.2023 - Current
Retail Banker
Chase Bank
10.2019 - 06.2023
Sales Associate
Binnys beverage Depo
06.2018 - 04.2019
Retail Banker
Woodforest National Bank
04.2018 - 08.2019
Sales Associate
Lowes
10.2016 - 04.2018
CNA
Clarendale
06.2016 - 10.2016
Sales lead
Gymboree
11.2015 - 06.2016
Sales Associate
Charlotte Russe
06.2015 - 11.2015
Hostess
Texas Roadhouse
06.2012 - 07.2013
High School Diploma - undefined
Lincoln Way East High School
Dental Hygiene
College of DuPage
High School Diploma -
Joliet Junior College