Grace McNeill
Millstadt
Summary
Dynamic and results-driven manager with extensive experience in talent acquisition, employee relations, and employee retention strategies. Adept at fostering a positive work environment, enhancing employee engagement, and driving organizational success through innovative management practices. Proven track record in implementing company policies, managing performance, and ensuring compliance. Strong communicator and leader with a passion for building diverse and inclusive teams.
Overview
11
11
years of professional experience
Work History
Teller/Universal Banker
Bank of Belleville
Belleville
03.2025 - Current
- Maintained an 86% accuracy rating in my first year of banking.
- Provided excellent customer service leading to strong client relationships.
- Worked closely with relationship officers to determine and meet client needs.
- Bolstered strong relationships with peers, supervisors, and other departments.
- Promoted bank products and services to enhance customer satisfaction.
- Acted quickly to connect clients/vendors with necessary parties within the bank, whether through the phone or in person.
- Managed teller transactions while ensuring accuracy and compliance.
- Maintained knowledge of financial regulations to protect customer interests.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Completed necessary regulatory training in a timely manner.
Substitute Teacher
O'Fallon District #90
O'Fallon
10.2024 - 03.2025
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Managed classroom environments to ensure a safe and productive learning experience.
Center Store Manager
Victoria's Secret & Co.
Fairview Heights
09.2023 - 08.2024
- Managed operations for two high-revenue stores, boosting yearly sales by 15%.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw 37 core employees, alongside 30+ seasonal hires, during peak times.
- Conducted employee evaluations to provide adequate feedback, and recognize quality performance.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Recruited, interviewed, and hired qualified staff for open positions.
- Proficient in ICIMS software.
- Completed full-cycle recruitment efforts through job boards, pre-screening, and networking for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Tracked weekly, monthly, and annual sales to generate reports for business development planning.
- Guided management and supervisory staff of seven to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities, and goals.
Customer Experience Manager
Victoria's Secret & Co.
Fairview Heights
02.2023 - 09.2023
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed special store projects to improve store-wide processes and operations.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Maintained store staff by recruiting, orienting and training employees.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prepared staff work schedules and assigned team members to specific duties.
Interim Store Manager
Victoria's Secret & Co.
Fairview Heights
09.2022 - 02.2023
- Daily oversight of store operations.
- Managed planning and coordination of staff weekly schedules.
- Established and upheld business objectives for management team.
- Enhanced overall experience for both associates and customers.
- Lead and demonstrated company values within the store.
- Managed frequent performance assessments.
- Connected results with actions to enhance top-line revenue in a multi-million dollar store.
- Optimized workforce scheduling to enhance revenue.
- Responsible for the overall appearance of the store by maintaining merchandising standards.
- Collaborated with the sales leadership team to ensure seamless communication.
- Ensured workforce stability throughout management transition.
Retail Manager
Victoria's Secret & Co.
Fairview Heights
11.2020 - 09.2022
- Managed associate-customer interactions.
- Performed routine evaluations of associate performance.
- Introduced company-specific Coaching Model for associate training.
- Coordinated all new hire orientation activities.
- Supervised candidate interviews.
- Collaborated with leadership to enhance outcomes.
- Managed visual merchandising, maintaining standards and elevating customer experience.
Sales Associate
Victoria's Secret & Co.
Fairview Heights
08.2020 - 11.2020
- Maintained group sales goals.
- Enhanced customer shopping experience through assistance.
- Acquired comprehensive sales skills, effectively driving business growth.
- Coached and trained other associates on store policies and procedures.
Sales Associate
JCPenney
Fairview Heights
08.2017 - 08.2020
- Provided excellent customer service.
- Acquired time management skills through managing school activities alongside work.
- Ensured achievement of credit card objectives
- Awarded Regional Associate of the Month on two occasions.
- Held a part-time role during BBA studies.
Sales Associate
JCPenney
Carbondale
08.2015 - 08.2017
- Assisted in and helped launch BOPIS (Buy Online Pick-up in Store) operations in this location.
- Worked in various departments in the store, and gained knowledge of products easily
- Held part-time role during high school.
Education
MBA - Business Administration
McKendree University
Lebanon, IL12-2022
BBA - Human Resources Management And Marketing
McKendree University
Lebanon, IL 12-2021
Skills
- Employee Engagement
- Communication Skills
- Recruitment and Selection
- Organization and Productivity
- Administrative Expertise
- Leadership and Development
- Performance Management
Affiliations
- The National Society of Leadership and Success
- Completed 12 years of marching and symphonic band.
References
- Amy Morton- Victoria's Secret (618)670-9238 amybrown1309@gmail.com
- Sara Kunstel- Victoria's Secret (618)623-2178 smkunstel@yahoo.com
- Samantha Collins- JCPenney (618)567-5247 scollins1223@gmail.com
Timeline
Teller/Universal Banker
Bank of Belleville
03.2025 - Current
Substitute Teacher
O'Fallon District #90
10.2024 - 03.2025
Center Store Manager
Victoria's Secret & Co.
09.2023 - 08.2024
Customer Experience Manager
Victoria's Secret & Co.
02.2023 - 09.2023
Interim Store Manager
Victoria's Secret & Co.
09.2022 - 02.2023
Retail Manager
Victoria's Secret & Co.
11.2020 - 09.2022
Sales Associate
Victoria's Secret & Co.
08.2020 - 11.2020
Sales Associate
JCPenney
08.2017 - 08.2020
Sales Associate
JCPenney
08.2015 - 08.2017
MBA - Business Administration
McKendree University
BBA - Human Resources Management And Marketing
McKendree University