Jana Mays
Calumet
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Teller/Universal Banker
Old Second National Bank
01.2024 - Current
- Resolved customer complaints promptly, enhancing overall branch reputation and client trust.
- Documented customer interactions in CRM system, improving data accuracy for future reference.
- Managed high-volume inbound calls, resolving customer inquiries efficiently.
- Identified process improvements, contributing to streamlined operations and reduced call handling time.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Processed incoming data requests, ensuring timely responses to internal stakeholders.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
Head Teller/Front Desk Receptionist
United Credit Union
08.2021 - 07.2023
- Managed daily cash operations, ensuring accuracy and compliance with credit union policies.
- Assisted members with account inquiries, transactions, and loan applications efficiently.
- Conducted regular audits of cash drawers to maintain accountability and accuracy.
- Utilized banking software to process transactions and manage customer accounts effectively.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Introduced customers to other bank team members to help meet financial needs.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Trained and mentored new tellers on procedures and customer service excellence.
- Verified accuracy of information through systematic cross-referencing with source documents.
- Organized, sorted, and checked input data against original documents.
Education
High School Diploma -
Harold L Richards
Oak Lawn05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Goal-oriented focus
- Banking
- Financial record keeping
- Listening and comprehension
- Rapid 10-key data entry
- Financial software
- Fraud detection
- Financial services
- Rapid data entry skills
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Fast typing speed
- Customer Service-oriented
- Document scanning
- Document processing
- Call center customer service
Timeline
Teller/Universal Banker
Old Second National Bank
01.2024 - Current
Head Teller/Front Desk Receptionist
United Credit Union
08.2021 - 07.2023
High School Diploma -
Harold L Richards
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