Summary
Overview
Work History
Education
Skills
Timeline
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Grace DiCola

Chicago

Summary

I am very passionate about providing excellent customer service and going above and beyond every day in my role. I have a strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

9
9
years of professional experience

Work History

Flight Attendant

Southwest Airlines
07.2023 - Current
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Program Specialist

Trinity Services Group, Inc
08.2021 - Current
  • Provides behavioral coaching to a person who has a developmental disability or mental illness in assigned treatment areas
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Follow prescribed behavioral skill acquisition and behavior reduction protocols to maintain a safe environment.

Summer Camp Counselor

Mokena Park District
05.2019 - 08.2021
  • Safeguarded personal property, camp equipment, and facilities
  • Provided leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, chores, rules, and sportsmanship
  • Contributed to verbal and written evaluations, activity planning, and administration

Child Care Assistant

Edna Hill Child Development Center
09.2020 - 05.2021
  • Communicate clearly with administration and parents on student accomplishments/struggles
  • Evaluate and document student progress
  • Attend to the children's' basics needs, including feeding and bathroom accompanying
  • Establish clear learning objects and enforce school rules for behavior

Pharmacy Technician

CVS Pharmacy
01.2018 - 09.2019
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Youth Gymnastics Coach

Flip Star Gymnastics
01.2016 - 09.2018
  • Instructed and taught children gymnastics skills and techniques in a fun fitness-oriented atmosphere
  • Checked and ensured the safety and well-being of each child
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.

Education

Bachelor of Arts - Applied Psychology

University of Kansas

Associate of Arts - Psychology

Joliet Junior College

Skills

  • Excellent time management skills
  • Effective problem solver
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Customer service
  • Reliability and punctuality
  • Hospitality service expertise

Timeline

Flight Attendant

Southwest Airlines
07.2023 - Current

Program Specialist

Trinity Services Group, Inc
08.2021 - Current

Child Care Assistant

Edna Hill Child Development Center
09.2020 - 05.2021

Summer Camp Counselor

Mokena Park District
05.2019 - 08.2021

Pharmacy Technician

CVS Pharmacy
01.2018 - 09.2019

Youth Gymnastics Coach

Flip Star Gymnastics
01.2016 - 09.2018

Associate of Arts - Psychology

Joliet Junior College

Bachelor of Arts - Applied Psychology

University of Kansas

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Grace DiCola